Oversee budget responsibilities for the organization. Prepare loan applications both in person and over the phone. Complete daily audit reports using system databases and spreadsheets. Bookkeeping. Updates electronic records of customer’s payments, personal information and scheduled payments.

Provide technical support to Stanford University, Hospital and Clinics staff via telephone, email and virtual technology. Create trouble tickets in OPAS system for computer and software issues.Created beneficial documentation on troubleshooting issues in a knowledge base to improve overall help desk performance. Perot Systems committee member of the cultural diversity committee. In charge of all incoming and outgoing company email request from Stanford Hospital staff. Outstanding Quality Award (Perot, 2008).

Assisted customers with questions regarding wireless account. Provided newly hired customer service representatives job knowledge by mentoring, coaching and assisting with on the job training. Clarified and explained charges regarding wireless bill. Worked with team members to resolve customer’s issues. Quality Award (Afni, 2006 and 2007). 20 Total Accommodations from Verizon Wireless customers. Each customer asked specifically to speak with my supervisor to explain their gratitude and appreciation for my services, attitude and professionalism.