Posting open positions on the RMS Applicant system for 28 field offices and the Administrative Office. Coordinating the disposition of applicants in the hiring process. Managing and coordinating hiring documentation from field offices. Maintaining record retention for recruited positions. Coordinating and placing advertisements as requested to newspapers, social media, and other media resources. Communicating with Law School Career offices to post open positions and to stay abreast of pending career fairs. Tracking and updating the status of law students and other potential applicants. Tracking and maintaining details on internal fellowship positions. Coordinating and maintaining intern information and paperwork.

Provide workforce services to employers and job seekers related to the administration of the Wagner-Peyser and Workforce Innovation and Opportunity Act (WIOA). Work with employers to maintain strong working relationships; prepare, review and process complete and accurate job orders in the Virginia Workforce Connection (VWC); complete matching process to identify and refer potential job applications. Effectively market and provide information on Virginia Employment Commission (VEC) services, including use of labor exchange services and labor market information. Work with job seekers to find suitable employment; conduct interviews to evaluate workforce needs; use information to determine training or other needs; match skill set to potential job opportunities; and make reasonable and appropriate referrals. Attend job fairs, schedule interviews, and screen applications as needed. Working knowledge of employment interviewing techniques, employment and wage laws and guidelines, and office operations and etiquette. Strong customer service, oral and written communication, and computer skills (experience using Microsoft Office Professional and/or similar software). Interact effectively with employers and the public; discuss, interpret and apply agency standards and procedures; conduct interviews and research; evaluate skill sets and needs; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload. Respond timely and professionally to basic customer inquiries regarding Job Services, Unemployment Insurance and partnering agencies in accordance with established guidelines. Refer eligible clients to appropriate WIOA and/or other agencies for support services, including those related to: adult education and literacy; vocational rehabilitation; senior community service; welfare to work; veteran programs; Title I adult and youth; and dislocated workers.

Review claims within compliance timeframe, identify the incident, determine coverage in accordance with the contract, conclude what if any benefit applies, and the amount to be reimbursed within designated authority level. Responsible for paying or rejecting the claim in accordance with the terms and conditions of the insuring agreement. Follow up with customer either by letter, email or telephone call once the claim has been resolved. Answer incoming telephone or email inquiries from customers regarding the status of their claim. Enter determination and relevant notes into PeopleSoft in accordance with guidelines. Research discrepancies and escalate questionable claims to Team Leader. Send out claim forms to new customers as needed.

Process assigned Internet and telephonic claims timely and appropriately. Respond to inquiries. Schedule required hearings promptly. Conduct fact finding interviews with claimants and employers. Accurately document statements and hearing process. Propose and document monetary and non-monetary determinations concerning claimant’s eligibility or qualifications for Unemployment Insurance (UI) benefits based on applicable laws, regulations and legal rulings. Submit final decisions to supervisor and/or other designee for final review and release. Ensure all related actions comply with applicable laws and regulations including Department of Labor (DOL) standards related to first pay timeliness and quality. This recruitment will be used to fill multiple positions.

Addressed escalated situations and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Effectively managed a high-volume of inbound and outbound customer calls. Conducted performance reviews for all customer service representatives to reduce resolution time and improve customer satisfaction rates. Met or exceeded service and quality standards every review period. Identified chronic customer issues by creating and maintaining customer complaint log.