Remote employee since 2016: College of Information Technology (COIT) Enrollment Counselor (EC) III Individual Contributor (IC) IVExpert in admissions requirements, program eligibility requirements, curriculum prerequisites, restrictions, and exceptions for prospective students for military and civilian enrollments. Promoted to handle the following tasks:Training CoordinatorIdentify and conduct training topics.Identify and develop ECs to become presenters. QC all presentations for updates and changes. Scheduling all training for the COIT. Design and implement training testing. Design, develop, and maintain system to manage tracking for testing.Assist in the creation and maintenance of the new hire training manual. Create and manage training slides and presentation scripts for the COIT management to utilize.Provide feedback to COIT management on improvement of training initiatives.Assigned to the COIT Question Room in Teams to monitor and answer inquiries. Assigned to the EC & Manager Escalations hunt line dealing with escalated students and EC call outs. Effectively resolve conflicts and disputes for escalated students and ECs.Team LeaderChange management.Create and lead meetings to discuss team goals and address changes in student facing programs.Conduct coaching of 3 veteran ECs by utilizing individual coaching on best practices, program knowledge and customer service interaction. Peer Coach Individually coach new team members to help them maintain a high level of efficiency and motivation during daily tasks.Enrollment Training Counsel Team RepresentativeCreated and headed ongoing training for up to 15 team members and supported training projects and initiatives brought forward by the enrollment training department.BSIT Ambassadors Counsel Team RepresentativeDeveloped and maintained professional relationships in meetings with Program Managers and Enrollment Managers to discuss program modifications and student inquiries.

o Trained incoming employees to strengthen partnerships with local high schools, and promote Cuyamaca College’s programs and services in the larger community. o Liaison between high schools and other education providers in the greater San Diego area. o Created and conducted presentations for up to 300 prospective students and faculty. o Led application workshops on campus and at local community centers and high schools. o Provided campus tours for prospective students and faculty. o Assisted in organizing Cuyamaca’s involvement in academic and employment events in the local community. o Provided one-on-one advising for prospective students. o Performed data entry using Excel.