Market HR functions such as payroll, new hire paperwork, benefit requests, interviews. Review & analyze financial info and provide variance explanations for items 10% over budget-utilize budget, P&L, GL, use ReqLogic and Great Plains to process invoices. Code invoices for market. Maintain and reconcile monthly petty cash fund. Send in monthly reclasses & accruals to AP for market. QC orders on NPS report and provide feedback/make contact with customer to resolve. QC accounts for tech commissions. Work with construction coordinators for projects-job cost estimates, notice to close, check requests and invoices. Manage director's calendar. Organize employee appreciation events and act as a liaison for community relation events. Make travel arrangements for market including hotel, per diem, flights-if special reason come up with a budget to provide to VP for approval.

retaining at risk customers, follow up with negative NPS feedback to resolve customer issues, maintain high QA & QC scores, maintain high retention rate, provide exceptional customer service, resolve issues without overcompensating, special projects assigned by supervisor & director

take inbound calls and attempt to provide one call resolution on every call. Maintain required adherence, QA, QC & RGU goals. Assist supervisor with special projects. Floor support when supervisors weren't present.

Responsible for all aspects of store including recruiting, hiring, new hire paperwork, training and corrective actions. Biweekly payroll and monthly schedules. Ensured all displays were up to visual specs. Ran annual inventory and maintained <5% shrink goals while constantly being in the top 20 in company sales.