Ashley Westerfeld, Mba, Pmi-Acp, Psm Email & Phone Number

Dallas, Texas, Us

Plano, Tx, Us

Promoted to oversee the development and implementation of enterprise level tools for internal client projects. Utilize keen understanding of Agile Scrum methodologies to plan and coordinate the completion of multiple concurrently running projects from inception to completion, including conducting Scrum ceremonies, planning sprints, tracking daily progress, and optimizing system resources. Served as liaison between vendors, developers, helpdesk, and all stakeholders to establish comprehensive project plans and manage all project expectations and ensure all project goals align with strategic business objectives.** Serve as a member of the PMO team, personally managing/tracking the progress of 3 to 5 concurrently running projects.** Credited for coordinating/ leading over 20 short- and long-term projects to successful completionfrom intake to release.** As project lead, oversaw development/implementation of SalesForce CPQ, 2 year project spanning multiple business units.** Play a critical role in driving the planning/execution of various PMO portfolio initiatives, administering pipeline activities.** Assisted SMEs in translating requirements into actions and promoting continuous improvement of PMO best practices.** Provide ongoing, detailed project forecasts, KPI reports, and status updates to senior leadershipand project stakeholders.** Hand-picked to serve on the DEI Synergy Advisory Council as the Policy Chair from 2023 to present, successfully advocating for an increase in paternity leave, full coverage of adoption costs/legal fees, and full coverage of Short-Term Disability

Plano, Tx, Us

Recruited to take over and drive the completion of a number of previously failing enterprise level projects, in different states for development, and devised new pathway and project roadmaps to ensure timely completion and implementation of projects that met stakeholder demands. Collaborated with IT leadership to gather and document user stories, identify risks, and align project scheduling with stakeholder expectations. Interfaced with internal project teams to manage the growth of the IT project portfolio and creation of IT dashboards. Prepared and delivered project/program reports to key stakeholders and leadership team.** Credited for revamping and guiding PMO processes to complete over 8 enterprise level projectspreviously in disarray.** Instrumental in devising new processes/procedures to oversee the completion of key software/hardware upgrade projects.** Created/implemented new PMO project intake processes, work streams, and documents to support creation of PMO.** Educated teams on new Agile processes, led all scrum ceremonies, and removed internal and external team impediments.** MobileIron(BYOD) Project: drove process to increase/upgrade security protocols to better secure mobile, cell phone operations.** Gong Integration: prepared and delivered extensive integration of new technologies to support the sales process, recorded meetings, and gathered critical data regarding AI platform that supported executive decision making process.** Hand-picked to serve on the DEI Synergy Advisory Council as the Programs & Events Chair from 2021 through 2022, successfully coordinating the company's first participation in the Dallas Pride Parade

Frisco, Tx, Us

- Served as liaison to local businesses, event coordinators, business associations, charities, and fans to fulfill the elements of their corporate sponsorship- Implemented game night promotions in support of corporate sponsorships including arena signage, in-game promotions, and intermission games- Interacted with fans, season ticket account holders, and clients to add to their game night experience- Supported the team in activities and assisted in the implementation of marketing goals and objectives for events

Bloomfield, Ct, Us

Served as SME in this fast-paced agile environment, working with clients to analyze FMLA requirements, configured criteria into the iAM system, and assisted vendors in developing/integrating new enterprise level tools to support the entire sales process. Performed root cause analysis during iAM and Workbench applications testing phase to reduce data duplication, inconsistency, and inaccuracy errors. Fostered an active learning environment and continuous improvements to increase workflows and improve team productivity. Collaborated with the leadership team to establish, monitor, and track project goals.** Maintained 99% accuracy rating in accurately interpreted business requirements from each client, validating and recommending product solutions for internal matrix partners prior to coverage implementation.** Coordinated with Leave of Absence Specialists, Leave Managers, EIS, IT, and vendors to create a new tool process from the ground up that supported the customization of client solutions that met clients individual needs.** Created a single Source of Truth access database of all FMLA clients that included all legal updates, standards, and requirements, and supported all system updates and tooling development processes. ** Interfaced with FINEOS to develop and customize a key tool used to customize product solutions for clients employees.

Bloomfield, Ct, Us

Interfaced directly with customers and clients to accurately review, analyze, and document complex claims to determine extent of liability and recommend settlements in accordance with policy provisions and policies. Communicated with claimants, health care providers, attorneys, brokers, and family members during claim evaluations to gather document and resolve claim issues.

Lewisville, Tx, Us

- Exhibited exceptional time management skills by balancing pre-sale and post-sale loans while maintaining government compliances- Served as liaison between vendors and clients to preserve property assets and resolve all client and vendor issues within 24 hours- Communicated effectively with vendors, clients, and Housing and Urban Development (HUD) to maintain properties- Negotiated with HUD, vendors, and clients on pricing in order to maximize profits

Columbus, Oh, Us

Master Of Business Administration - Mba, Project Management

Bachelor Of Business Administration - Bba, Marketing

Sports And Entertainment Marketing