Ashley Wheller Email & Phone Number

Stanton Drew, England, United Kingdom

Avonmouth, England, United Kingdom

Management of:• Financial Performance• Operational Performance• Personnel• Safety, Health, Environment & QualityDepots:• Bristol• Pontypridd• Bovey Tracey• Cornwall

Avonmouth, England, United Kingdom

Management of:• Depot Operational Performance• Service Standards• Depot Personnel• Compliance with Safety, Health, Environmental and Quality (SHEQ) Systems• Control of Assets and Costs• Premises

Avonmouth, England, United Kingdom

• Taking/pro-actively dealing with telephone enquiries from customers for sales and hire.• Completion of quotations, hires, sales and repairs.• Sales and order tracking• Process and planning of successful sales / hire enquiries.• Manage customer asset maintenance contracts in line with specific SLA's.• Raising sales, hire and stock orders.• Managing the depot priorities for site breakdowns, deliveries, collections and plant transfers.ETC (more information is available on my CV)

Temple Meads, England, United Kingdom

• Coaching and Mentoring all direct reports in line with the Departments Processes and Procedures• Drive Teams Performance with positive and constructive feedback to meet overall targets• Manage Performance and attendance in accordance to the Departments targets• Promote a positive working environment• Build and maintain relationships with all internal Customers and Clients• Understand and drive all Clients Service Level Agreements• Understand and deliver all internal Service Level Agreements and Operational Level Agreements• Maintain a good understanding of current and new clients contracts and the call management requirements within them• Responsible for delivery of end to end work order management within team• Manage risk by maintaining an optimum level of staff to deliver all daily tasks• Regular monitoring of teams work to ensure processes are followed and optimum Customer Service maintained• Provide regular and timely feedback to ensure quality of work is maintained or improved as required• Create and maintain training documentation on constantly changing processes

Temple Meads, England, United Kingdom

• Manage co-ordination of all work orders and engineer tasks.• End to end work order management within set deadlines, liaising with clients and engineers to ensure that tasks are attended within the set SLA and faults are resolved.• Manage client expectation, regularly updating clients with task' progress.• Communicate within all levels of the business, ensuring strong relationships are built and maintained.• Understanding all Clients Contracts.• Responsible for end to end work order management.• Review and adjust to processes and tasks as the business dictates.• Driving “lean” and Continuous Improvement principles to process and procedures.• Follow all escalation procedures if performance within SLA cannot be achieved as required• Ensure resource is effectively utilised to achieve required SLA’s.• Understanding of all internal processes and procedures and adherence of them• Understanding of all internal systems and processes to meet Service Level Agreements.• Providing excellent Customer Service to all Clients and internal Customers at all times