Ashley Williamson

Ashley Williamson Email and Phone Number

Account Executive of the Year 2024 at Verint Systems @ Verint-Systems
Ashley Williamson's Location
London, England, United Kingdom, United Kingdom
Ashley Williamson's Contact Details

Ashley Williamson personal email

n/a
About Ashley Williamson

Specialties: Digital Experience, Customer Experience Management CEM), Enterprise Feedback Management, Customer Loyalty, Implementation of Closed Loop Feedback with metrics such as NPS and CES as part of larger Voice-of-the-Customer programs, Customer Journey Mapping, Web and mobile.

Ashley Williamson's Current Company Details
Verint-Systems

Verint-Systems

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Account Executive of the Year 2024 at Verint Systems
Ashley Williamson Work Experience Details
  • Verint-Systems
    Account Director
    Verint-Systems Sep 2019 - Present
    Melville, New York, Us
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  • Nice Ltd
    Enterprise Sales And Account Manager
    Nice Ltd Jan 2018 - Present
    Hoboken, New Jersey, Us
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  • Bright Uk Ltd
    Head Of Client Acquisition
    Bright Uk Ltd May 2017 - Jan 2018
  • Bright Uk Ltd
    Client Manager
    Bright Uk Ltd Jan 2015 - Jan 2018
    Bright support our clients in achieving best in class customer service performance. We do this through the leading benchmarking report "Bright Index", and our customer satisfaction surveying tool "Bright Navigator". Bright was founded in 2000. Since then over 1,000 contact centre reviews have been carried out and millions of clients’ customers have been surveyed. Based on this we know what it takes to become a best in class customer service operation and have perfected our tools to help clients achieve this.The Bright Suite analyses and benchmark key performance indicators of contact centres in all sectors. Main areas covered are:PerformanceCustomer satisfactionEmployee engagementThe results form a platform for participants’ target setting and improvement plans. The end goal is to significantly improve our clients’ competitive edge, at the same time as we improve overall customer and staff satisfaction
  • Mopinion
    Managing Director
    Mopinion Dec 2013 - Jan 2014
    Rotterdam, South Holland, Nl
    The challenge is not how to collect customer feedback, but what you do with it.Mopinion - Customer Experience Software:We connect companies with actionable insights across several on-and off-line interactions (such as Digital, Retail and Call Centers) in the customer journey.Customer centric companies use our software as basis of their (Digital) Voice-of-the-Customer programs which revolves around Closed Loop Feedback and loyalty metrics (such as NPS, CES and CSAT).We offer one platform for different teams (online, service and Market Intelligence) to capture, analyse and act on customer feedback, breaking through silos we place customer feedback at the heart of your organisation.Mopinion is a bootstrapped company and based in the Netherlands with offices in the UK and Hong Kong. Below are just some of the customer centric companies Mopinion works with today: Deutsche Telekom, Volkswagen, Obvion, Audi, Aegon, Consumentenbond, Telekom Austria, NS (Dutch Railways), PGGM, Douwe Egberts, APG, Staatsloterij, SNS Bank, KIA, Monuta, Delta Lloyd Group, Schiphol Group and more. Please visit us at: http://www.mopinionlabs.com.
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  • Top 50 Call Centres For Customer Service
    Head Of Partnerships
    Top 50 Call Centres For Customer Service Jan 2008 - Nov 2013
    London, Gb
    To lead companies on their journey to become accredited as a Top 50 call centre for customer service. Suggesting the improvements they need to make operationally, technologically and most important... culturally.Focusing on how businesses perform from their customers point of view, I advise our members exactly how their actions have impacted the levels of trust, loyalty & advocacy their customers affordthem.
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  • Ubm
    Head Of Partnerships
    Ubm 2008 - 2009
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  • Emap
    Deputy Sales Manager
    Emap 2001 - 2006
  • Emap
    Deputy Sales Manager
    Emap 2001 - 2006

Ashley Williamson Skills

Crm Customer Experience Call Centers Leadership New Business Development Process Improvement Management Team Management Account Management B2b Customer Service Stakeholder Management Call Center Cloud Computing Team Leadership Online Advertising Business Development Digital Marketing Strategy Lead Generation Social Networking Outsourcing Coaching Change Management Customer Relationship Management Business To Business Business Process Improvement Contact Centers

Frequently Asked Questions about Ashley Williamson

What company does Ashley Williamson work for?

Ashley Williamson works for Verint-Systems

What is Ashley Williamson's role at the current company?

Ashley Williamson's current role is Account Executive of the Year 2024 at Verint Systems.

What is Ashley Williamson's email address?

Ashley Williamson's email address is as****@****ubm.com

What are some of Ashley Williamson's interests?

Ashley Williamson has interest in Leadership, Children, Loyalty, Civil Rights And Social Action, Social Networking, Call Centres, Business Analytics, Advocacy, Call Centre Technology, Poverty Alleviation.

What skills is Ashley Williamson known for?

Ashley Williamson has skills like Crm, Customer Experience, Call Centers, Leadership, New Business Development, Process Improvement, Management, Team Management, Account Management, B2b, Customer Service, Stakeholder Management.

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