Ashley Willis Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Haida Gwaii

• Cross-trained in all front of house positions while working directly with the manager to improve current programs for guests and training manuals for future employees
• Professionalism and attention to detail created memorable and unique experiences for guests of all demographics
• Consistently mentioned positively in guest comment cards for going above and beyond
• High level of accountability to carry out tasks outside of my expected duties included training employees
• Effective communication across departments allowed for a seamless guest experience

Vancouver, Canada Area

• Managed the Summer Intern Program which included strategic recruitment by posting at over 50 universities, sorting and selection of over 500 applications, and conducting over 115 first round interviews. This eventually.
• High level of trust and autonomy was given to complete my tasks while working remotely, reporting directly to the VP of Business Development
• Provided excellent customer service (payment/orders/inquiries) to clients through phone, e-mail, or online chat

Victoria, BC

• Involved in marketing efforts to increase customer awareness in both pre and post operation
• The start-up nature of the company commanded strategic decision making and problem-solving
• Challenged the team to go above and beyond in delivering the service value proposition to potential customers
• Managed cancellations, activated alternate service plans, and communicated effectively to passengers affected

Victoria, BC

• Processed and prioritized a large volume of communications, including in person, over the phone and online
• Strong multi-tasking and organizational skills were needed to ensure appointments took place on-time
• Comfortable using computer software such as Insight, Excel, Microsoft Word, and Outlook
• Was given the privilege and responsibility to be a key holder and know security procedures

Business/Commerce, General

The service management program examines strategy, operations, marketing, technology and human resource management from a service.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Spent 4 months on a full-time exchange in Reykjavik, Iceland not only contributing to my undergrad in commerce but expanding my cultural.

Business/Commerce, General