Ashley Ye Email & Phone Number

Boston, Massachusetts, United States

Burlington, Massachusetts, United States

Start and build relationships with customers to understand the challenges they face within their business and where in the market they want to be.

Greater Boston Area

• Arranged inbound requests for reservations and ensured users' satisfaction with the Seated platform
• Researched in internal and external matters of restaurants that will satisfy the Seated users
• Executed project plans to potential restaurants to build a professional business relationship

• Delegated responsibilities while administering overall club affairs, events, and setting a vision for CSA to move forward
• Represented and act as a liaison of the organization, with collaborating organizations, the Boston community and BU

Sydney, Australia

• Managed Eventbrite pages while analyzing trends in ticket sales and attendance rates
• Coordinated preparation meetings and events for visiting entrepreneurs from Asia and prepared detailed event breakdowns
• Developed an evaluation proposal to capture attendee engagement and satisfaction through follow-up surveys

Greater Boston Area

• Contacted residential real estate clients who are looking to buy and lease rental properties in the Boston area
• Qualified warm leads looking to buy/lease commercial real estate in the greater Boston area, including sending clients listings and following up on their property search
• Posted advertisements for commercial real estate listings online

New York, New York

• Assisted with providing the best service to the hotel’s VIP clients with special amenities and welcoming letters
• Analyzed the financial performance of the company and produced a budget for the business’s administration expenses
• Revamped the company’s social media platforms by providing new content for the company’s marketing purposes

1 University Rd Boston, MA 02215

• Supported over 400 student groups on event planning on and off-campus and made sure they comply with university policies.
• Processed withdrawal requests for and with students through walk-through and follow ups on status.
• Reserved rooms, sent confirmations, and modified reservations using OrgSync, 25Live, and Microsoft Outlook

Greater New York City Area

• Connected all incoming calls and assisted with guest requests while providing excellent customer service
• Processed room service orders, fulfilled guest requests, post charges, acted as a concierge and informed guests of hotel services
• Prepared set ups for tables and ensured cleanliness at the bar and restaurant

Greater Boston Area

• Performed administrative duties, like answering phones, organizing documents, and handling front desk inquires
• Provided building tours to prospective students and visitors
• Conducted related industry research and presented to faculty members

Bachelor Of Science (B.S.), Hospitality Administration/Management, Minor In Business Management

Activities and Societies: American Hotel & Lodging Association, National Association for Catering and Events, Chinese Student Association.

Education record

Activities and Societies: National Honor Society, Foreign Language Honor Society, English Honor Society, Social Study Honor.