Ashley Tsang Email & Phone Number

Vancouver, British Columbia, Canada

- Addressed acute, chronic, palliative and rehabilitative health needs to patients facing systemic barriers in the Downtown Eastside, Gastown and Strathcona regions- Managed client referrals and service updates using PARIS, EMR, Excelleris and CareConnect software for NSG, CM, CLW, OT, PT and RD services- Oversaw the client charts, appointments, check-ins, fax distributions and phone inquiries of 80+ clients-

London, Ontario, Canada

- Offered confidential support and crisis intervention to individuals experiencing distress across London and Middlesex- Charted details to ensure proper follow-up and case management that facilitated ongoing support and resource allocation- Handled 10+ high stress situations with calm and empathy, resulting in client satisfaction

- Organized medical supplies and harm reduction resources inventories for health programs using PeopleSoft- Assisted with clerical duties and telephone central intake, handling client transfers and answering general inquiries- Completed 5+ ad-hoc projects, such as internal audits, in collaboration with various departments, ensuring projects werewell received; improved systematic efficiency and adhered to organizational standards- Prepared and edited 10+ documents and reports that provided guidance to managers facing unfamiliar tasks

- Devoted 1000+ hours, oversaw 300+ members, 50+ executives across Vancouver, Victoria, Burnaby and Coquitlam- Grew overall membership by both number of individual clubs (from 55 to 247) and dues-paid members (from 7090 to 9544) in the PNW region, via progressive engagement in Membership Growth and Reactivation Committee- Worked on various projects to combat maternal and neonatal tetanus and provided access to clean water and food