Ashley Hopman Email & Phone Number

Elkton, Md, Us

Wilmington, Delaware, United States

Wilmington, Delaware, United States

Chadds Ford, Pennsylvania, United States

Investigate and respond to customer complaints received via phone, email, social media, or regulatory agency (BBB, CFPB, Attorney General). Perform root cause analysis of complaints and document findings in a precise factual narrative response.

New Castle, Delaware, United States

Syndicated loans analyst - interpreting credit agreements, invoicing, liaison between the client and the business.

Wilmington, Delaware

Simultaneously respond to incoming inquiries from potential and existing customers via online chat and/or email.Reviewing applications to ensure all information provided is verified and accurate. Remediation on past due accounts, offering assistance programs if applicable.Servicing current accounts for updates/payments/routine activities.Suggesting process improvements to increase agent efficiency and decrease customer callbacks.

Wilmington, Delaware

Senior Credit Bureau Disputes Analyst (November 2014 - present)• Carefully research credit bureau disputes using TSYS, Lexis Nexis, and multiple other verification tools to ensure the bank is reporting each account accurately and correct any discrepancies as needed. Contact TransUnion, Experian, Equifax, and Innovis as needed for additional verification.• Perform daily quality reviews on peer’s completed work to ensure highest level of accuracy.• Relied upon as a trusted subject matter expert for anything pertaining to credit bureau disputes.• Consistently meet performance standards to remain compliant while minimizing risk to the company; escalate cases to upper management and legal when appropriate for further action, all while maintaining a high level of confidentiality and professionalism.• Assist with ad-hoc tasks and internal dispute referrals requiring in-depth investigative reviews and extensive external contact, preparing various reports as needed.o Recognition: Top Performer, Honor Roll, Perfect Attendance 2015Credit Analyst (March 2014 - November 2014)• Use sound judgment while reviewing credit applications for new and existing customers; review consumer credit reports and investigate further when necessary to determine a proper outcome on each individual application and credit line increase request.• Ensure all incoming calls are answered in a timely manner while maintaining a professional demeanor and working efficiently.• Assist with daily ad-hoc tasks, taking ownership of all channels of customer contact to guarantee all requests are accounted for.

Newark, Delaware

• Perform validation of all data/information provided by all JPMC MLOs in accordance with SAFE Act registration requirements and compliance standards.• Consistently update employee NMLS records as data/status changes occur.• Ensure SAFE Act procedures are being followed daily in all areas of work & encourage NMLS renewal/registration is completed in a timely manner via outbound calling methods.

Wilmington, Delaware

• Represent the company in the first line of contact, acting as a liaison between the customers and the service technicians; main point of contact for online requests.• Manage company’s upkeep of daily growth & profit via Excel spreadsheets.

General Studies

High School