• Serving as the highest level of accountability for the client experience.• Ensuring all client requests are disseminated appropriately to relevant cross-functional teams/team members and following up with appropriate parties to make sure fulfilled to highest standard.• Implementing efficient and organized processes to manage client requests in a timely manner with the understanding that speed to market and agility is an industry differentiator. • Continuously engaging in high-level communication with clients to ensure deliverables are exceeding client needs and expectations.• Providing tools, structure, direction, and training to a diverse marketing and advertising team based on identified client preferences and processes. • Directing team members on appropriate salesforce usage and promotional campaigns to implement in accounts.• Working with human resources team to forecast and accurately identify key positions necessary to grow client program and move the needle.• Collaborating across the department to stay up to date on trends and relevant findings that can be implemented on client accounts.• Making critical decisions regarding client marketing needs.• Establishing and strengthening relationships at multiple levels • Identifying and following through on opportunities to grow our client portfolio and client revenues.• Providing weekly, monthly, quarterly, and yearly reporting of client accounts and report findings to executive team.• Analyzing account performance and making both real-time and long-term recommendations for operational efficiencies.• Working to develop clear & concise communication channels for all clients.• Providing accurate forecasting based on client trends and analytics.• Analyzing performance and make both real-time and long-term recommendations for operational efficiencies.• Leading process improvement that ensures alignment with client business strategy.

-Overseeing organization-wide employee development plans that are consistent with strategic initiatives;-Coordinating and provide training, including management training and development for over 100 employees;-Facilitating the development of organizational HR policies, procedures, and systems. -Coaching and monitoring the consistent application of organizational policies;-Working closely with BPM management team by providing guidance, coaching, and direction to leaders regarding employee relations and the corrective action processes;-Assisting in the investigation and resolution of employee relations matters.-Providing input and recommendations relative to appropriate and legally compliant corrective action;-Monitoring and ensuring the organization's compliance with federal and state employment laws and regulations, and recommend best practices; -Reviewing and modifying policies and procedures to maintain compliance;-Overseeing recruitment efforts and proper onboarding of all employees-Completing special projects and developing training manuals for all roles-Maintaining knowledge of trends, best practices, regulatory changes, and new technologies in HR, talent management, and employment law; -Applying knowledge to communicate changes in policy, practice, and resources to management;-Working with management to develop and/or update job positions and descriptions

- Answering student questions, assisting in creating multiple choice tests, managing discussion boards, working with Blackboard, and reviewing faculty lectures- Design and/or lead class sessions under supervision of a faculty member- Gain exposure to an increased understanding of the teaching process in communication

• Overseeing all stages of roofing installation and repair for residential or commercial properties while being responsible for completing projects on-time and within budget• Ensuring that roofing teams adhere to safety precautions at all times• Serving as the primary means of communication between our customers, staff and subcontractors • Creating notifications and calling customer once created to qualify• Updating Service Scheduler while scheduling all jobs in a timely and efficient manner• Reviewing scopes of work with roofing consultants and crews• Answering questions from project managers on scopes of work or issues they have encountered in the field • Ordering materials (metal, etc.) for scopes of work• Service Billing• Communicating with insurance companies, reading and dissecting claim summaries, and sending all paperwork needed for job certification and completion• Overlooking crew invoices • Reviewing service photos daily• Facilitating as the customer's main contact when questions arise• Providing copies of appropriate paperwork to sales managers, project managers, roof consultants etc.• Completing follow up calls with customers on work performed prior for quality control & advising our project managers and operations managers of findings daily• Obtaining missing Purchase Orders• Overseeing safety adherence programs • Providing back-up help for Sales Manager• Day to day administrative duties associated with the job• Managing social media and executing marketing ideas

- Providing excellent customer service- Resolving complaints about service or experience- Training and developing other staff members- Increasing the business of the restaurant- Answering customer inquiries and resolving issues promptly- Consistently adhering to quality expectations and standards- Effectively communicating with other staff members and guests