Ashley Alebiosu Email & Phone Number

Chicago, Illinois, United States

Key Responsibilities:• Technical Troubleshooting: Efficiently diagnose and resolve hardware and software issues, including problems related to Windows operating systems, ensuring minimal downtime for users.• Help Desk Support: Provide first-level contact and convey resolutions to customer issues, maintaining a track record of rapid response times and high-resolution rates.• Active Directory Management: Manage user accounts, permissions, and access rights in Active… Show more Key Responsibilities:• Technical Troubleshooting: Efficiently diagnose and resolve hardware and software issues, including problems related to Windows operating systems, ensuring minimal downtime for users.• Help Desk Support: Provide first-level contact and convey resolutions to customer issues, maintaining a track record of rapid response times and high-resolution rates.• Active Directory Management: Manage user accounts, permissions, and access rights in Active Directory, playing a key role in maintaining network security and user productivity.• Hardware and Software Installation: Install, configure, and upgrade PC hardware and software, ensuring optimal system performance and compliance with company standards.• Client Interaction and Support: Offer technical guidance and support to users, helping them navigate complex IT challenges with patience and clear communication.• Incident Management: Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, through a ticketing system.• Preventative Maintenance: Perform regular checks and updates on systems to prevent issues before they occur, contributing to overall IT infrastructure stability.Skills and Technologies:• Proficient in troubleshooting and resolving issues related to Windows operating systems.• Skilled in providing help desk support, handling queries and technical issues with efficiency and professionalism.• Experienced in Active Directory management, including setting up user accounts and managing access controls.• Strong understanding of computer hardware and software systems, with the ability to install, configure, and maintain them effectively.• Excellent communication skills, adept at translating technical jargon into user-friendly language.• Committed to continuous learning and staying updated with the latest technologies and best practices in IT support. Show less

• Created an ultimate customer experience. • Set-up, and displayed product merchandise on the sales floor. • Responsible for organizing the sales displays. • Utilized barcode scanners to re-price merchandise and check inventory. Located and prepared merchandise for customer pick up.

Sacramento, California Area

As a Logistics Specialist (LGSP) in FEMA's Reservist Program, some of the duties I was responsible for include (but are not limited to):•Engaging in activities in support of field logistic operations such as conducting setup and breakdown of offices and moving and transporting equipment and supplies;•Assisting in inventories and reconciliation of supplies and equipment, organizing and maintaining a supply room; maintaining security and accountability of all supplies and… Show more As a Logistics Specialist (LGSP) in FEMA's Reservist Program, some of the duties I was responsible for include (but are not limited to):•Engaging in activities in support of field logistic operations such as conducting setup and breakdown of offices and moving and transporting equipment and supplies;•Assisting in inventories and reconciliation of supplies and equipment, organizing and maintaining a supply room; maintaining security and accountability of all supplies and equipment;•Coordinating and delivering requested resources to various components of field operations such as Joint Field Offices;•Establishing and operating a centralized mail distribution and pickup center; and•Other duties as assigned. Show less

B.S. In Cybersecurity And Information Assurance, Computer Science

Associate Of Arts And Sciences - Aas, Information Technology

Activities and Societies: Student Government Senator

G.E.D., Higher Education/Higher Education Administration