Co-founder and CRM of a real estate investment and property management company specializing in international student housing in Madrid, Spain. Every year, I oversee more than 270 medium term reservations from September to June and 5,000 short tern tenants in July and August. • Head of customer service and new client acquisition ensuring 100% unit occupation.• Owning all customer service requests by responding rapidly and professionally to everything from maintenance, payments, reservations, contracts, emergencies, etc. • Leadership and decision making on a daily basis. • Responding to emergency calls 24 hours a day. • Training and onboarding new associates and addressing associate concerns.• Ensure a smooth relationship between Atmosphere Living, its staff, tenants and property owners.• Event planning for tenants and team building and coaching for staff.• Negotiating property purchases and lease agreements.• Planning and overseeing major renovations and property remodeling.

Co-owner and CRM of farmland dedicated to urban gardens for retail clients. • Marketing, networking and new client acquisition. • Event management and planning of events over 100 local and international attendees. • Grounds manager overseeing and authorizing maintenance, repairs, land layout and design.• Inventory and sales of all products and supplies.

Au pair agency based in Madrid, Spain matching au pairs with families to ensure the best possible experience for both parties. • Acting as an intermediary to quickly and professionally resolve issues between au pairs and families. • Interviewing Spanish families and international au pair candidates • Marketing and client acquisition

Certified English teacher in Madrid, Spain.• Planning, preparing and delivering effective lessons for individuals and groups of adults and children. • Creating and teaching Business English courses tailored to companies’ specific needs.• Monitoring the improvement of students listening, reading and writing skills. • Facilitating a positive and creative learning environment where all students gain confidence in their knowledge and use of English.

Executed store operations during shift. Organized opening and closing duties. Follow operational policies and procedures including cash handling, security and food safety to ensure the safety of all partners and customers during each shift. • Offering exquisite hospitality and customer service to every customer. • Managing store during shift.• Addressing customer and partner concerns quickly and effectively.• Delegating, training and onboarding new partners• Balancing cash registers, making deposits, stock, inventory and ordering supplies and products. • Ensuring that food safety procedures are being followed at all times.

• Provided a positive customer experience by building relationships and offering solutions to their needs.• Ensured smooth and accurate customer experience. • Meet daily, weekly and monthly sales goals