• I am the go-to contact and problem solver for approximately 500 clinicians nationwide, committed to building and maintaining a trusted relationship with each, and advocating for their needs within internal departments. • I call each new and returning clinician – with 100% connection completion – to ensure they are fully oriented on agency and facility processes prior to deployment. • I manage expectations throughout and in-between assignments by providing support via telephone, text message, and email. I am their designated contact for clarity and resources regarding housing, transportation, insurance benefits, and retirement.• My duty is to create the best possible experience for clinicians and teammates alike. I demonstrate this by consistently contributing new ideas and processes to improve the department.Projects:• MSP FDI Project – Under the supervision of my department director, I am solely responsible for reviewing and editing First Day Instructions (FDI) sent to clinicians by Aya's Master Service Providers (MSPs). Using documents and clarification from our implementation team, I directly format the instructions to ensure they are accurate, clear, and concise. My edit becomes the finalized document sent to clinicians. Since taking on this project, I have cut the completion turnaround time from 24-48 hours to 2-4 hours. • Workforce Disruptions – Member of department task force committed to providing around-the-clock support for clinicians engaged in a workforce disruption. Duties include inbox management and travel booking, aiding throughout the preparation, engagement, and de-escalation phases. • Team Shadowing & Mentorship – Within my designated group, as well as department- and company-wide, I actively assist in answering questions and providing guidance and support to teammates. I also host shadow sessions to facilitate the new hire training process.• Participating member of the company's Diversity, Equity, Inclusion, and Belonging group.

• Provided exceptional service to all SDSU Dining customers – including students, faculty, staff, vendors, and internal personnel – in person, via telephone, and through email correspondence. • Provided administrative support for all internal employees, including scheduling shared meeting spaces, preparing documents, and maintaining office materials and equipment. • Documented department sales as well as internal spending via Excel. • Executed the sale of voluntary meal plans and exceeded department quota during each year in the role.• Advised on marketing techniques for staffing and sales efforts. • Assisted Programs Administrator in maintaining checks and balances of meal plans and other programs; provided program education for all students, faculty, and staff.• Active member of Aztec Shop’s "Dining as One" committee, assembled to deconstruct company silos and encourage communication & collaboration.Centralized Recruiting & Onboarding:• Recruited for 20 dining departments campus-wide, recruiting enough team members to serve a campus population of 30,000+ adequately.• Created all part-time job requisitions (via Cadient Talent – Workforce Talent Acquisition Software).• Screened, contacted, and scheduled applicants for preliminary interview processes.• Trained and assisted department management in the onboarding process. Singlehandedly developed the process map used to complete the onboarding process.• Assisted the Human Resources department with ensuring proper I-9 documentation upon hiring; prepared and processed new-hire paperwork; and enrolled employees in benefit programs, including employee meal plans and safety incentive programs.

Responsible for filing, preparing board materials, and coordinating annual children’s holiday gift program for children with serious illnesses and their families in Monterey, Santa Cruz, and San Benito Counties.