Ashley Alves is a Senior Program Manager, Digital CS at Payscale. She possess expertise in writing, collaborative problem solving, client training, social media, salesforce.com and 23 more skills. Colleagues describe her as "Ashley was one of my first hires as a manager at Bitly, and I would hire again wherever I go. After a couple of years of developing and executing our customer training and onboarding programs, Ashley assisted with our entire Gainsight build-out. This included but was not limited to, playbooks, email templates, journeys (onboarding, survey, usage, and lifecycle), health scores, dashboards, and reports. You name it, she was a part of it! Just a few of her impactful programs were scaling onboarding and lifecycle marketing for self-service customers, building the NPS landscape across all customer levels, and handling all AM renewals on a multi-touch cadence. These programs allowed Customer Success to provide high-touch engagements and deliver more value. Ashley adapted to an ever-changing work environment while continuing her technical education outside of work. She volunteered across ERGs, was always a helping hand within and outside the team, and participated in CS and cross-functional hiring panels. Ashley will continue to be a dedicated employee, but most importantly, a wonderful person wherever she is!" and "I have had the honor of working closely with Ashley for the last 5 years. I have seen her grow her career from an Onboarding Manager to following her skills and interests in Program and Operations Management. Ashley is extremely knowledgeable in her field and actively brings solutions to problems. She was a great partner when creating new Health Score models in Gainsight and helped to build the foundation for how we measure our customers."