Ashley Ampaabeng work email
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Ashley Ampaabeng personal email
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Customer success focused professional with 5+ years of experience in consultative customer support, sales and product management. With innovative process improvement, implementation, remote client relations management, leadership & engagement and solutions execution to help further fulfill organizational goals to exceed the development of their client relationship, committed to acting as a trusted business advisor to your customers. Proactively adapting to changing processes and problem-solving to further establish organizational goals. Highly motivated to directly and efficiently address client concerns head-on and implement corrections with detailed efficiency.All while constantly keeping abreast with advancing my career in Customer Success and Solutions Engineering through bootcamps and learning programs based on my passion for technology, previous cybersecurity certification and coursework and passion for solving customer problems head on.
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Founding Head Of GrowthAcuriSan Francisco, Ca, Us -
Customer Success ManagerSoc Prime Mar 2023 - PresentBoston, Massachusetts, Us -
Customer Success ManagerOrion Innovation Apr 2021 - Mar 2023Edison, New Jersey, UsProjects: Registered Caller, STIPA -
Help Desk SpecialistValiant Solutions, Llc Jul 2020 - Apr 2021Henderson, Nc, UsProjects: Presidential Transition Team & GSA GEO ITSD• Managed over 100+ incidents via ServiceNow, by meeting 100% SLA requirements for the Presidential Transition Team and stakeholders• Implemented fast-paced desk-side and remote support to users via BigFix remote, by effectively answering user questions in non-technical terms, and troubleshoot technical problems• Demonstrated strong bias for action and a laser focus by meeting goals and customer needs by 100%• Dispatched and configured over 300 reimaged machines to be scalable for government usage and set up 2 Factor Authentication Yubikeys -
Customer Success ManagerMom'S Choice Awards Oct 2018 - Jul 2020Chesapeake, Va, Us• Monitored inbound channels and proactively responded to leads via Outlook, resulting in a 145% acquisition in sales.•Prospected, qualified web, and cold-called/emailed prospects to determine if Mom’s Choice Awards can be a strategic investment for their needs, leading to 75% in closed deals and exceeding monthly sales strategy.•Collaborated with the Help Desk team to resolve customer log on issues and employee network issues.•Displayed excellent oral and written communication skills to 1000s of users and lead generation through research, discovery, and analysis using a CRM (Salesforce) -
Americorps FellowHigher Achievement Sep 2018 - Aug 2019Washington, District Of Columbia, Us• Performed data entries of inputting over 100 users at my site and ran weekly recruitment reports with Salesforce and Excel to ensure accuracy and error-free records.• Assisted in the design and execution of programs that contributed to a 100% top tier high school placement of 16 scholars.• Researched, implemented and lesson planned a new curriculum for 60 scholars which led to 90% scholar engagement.• Advised scholars on study skills, best fit high schools to apply to and helped with learning shortcomings. -
Noc Help Desk AnalystOrion Innovation Mar 2018 - Aug 2018Edison, New Jersey, Us•Supported programs cross-functionally with Network Engineers through database operations and maintenance of network operations activities •Provided step by step RSA connectivity procedure into simpler concepts to empower 100+ customers •Responded to 100+ ticket requests via ServiceNow, resulting in 100% response time, resolved issues and SLA's metrics met •Executed 1000s of MUMP jobs for end-users, resulting in a 77% increase in company productivity and customer satisfaction
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Lnpa Account ManagerOrion Innovation Feb 2017 - Mar 2018Edison, New Jersey, UsA secure and efficient central platform called the Number Portability Administration Center (NPAC), which is managed by iconectiv in its role as the country’s Local Number Portability Administrator (LNPA).• Delivered product value to 1500+ customers through software migration deployment, driving adoption, growth, and retention•Decreased workload by 50%, resulting in increased productivity by being resourceful and creative problem solver using tools like Excel and Sharepoint•Spearheaded new employee ramp ups to focus on reviewing, processing, and executing contracts within the pipeline, showcasing my team player skills•Coordinated with the Head of Marketing to design a strategy brand-specific customer facing content to more than 1500 telecom providers
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Junior Publicist/AssistantAichg Sep 2016 - Jan 2017• Secured 20 top publications (Bloomberg, US Weekly) by developing press releases, which increased client, brand, and event awareness.• Developed creative content on company website with over 500 views per post www.aichg.com/#media-placements for internal and external audiences.• Established and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.• Responded to 100+ requests for information from the media or designated an appropriate spokesperson or information source.• Created and presented an Excel spreadsheet of 4 newswires with specific details of the cost to benefits, highlighting the best newswire to implement for 10 clients.
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Campus AmbassadorNoel-Levitz Jan 2015 - Aug 2016• Served as a college ambassador. In charge of informing alumni, parents, and friends of the campus happenings while encouraging them to financially support the Annual Fund and other college programs and priorities. • Solicited gifts for the college from alumni, parents, and friends over the telephone. • Raised over $4000 for Rutgers the State University of New Jersey.• Demonstrated excellent communication and negotiation skills, along with the ability to think quickly in responding to questions and/or concerns resulted in a 25% increase in donations.• Developed strong interpersonal skills by relating to 1000+ alumni of all ages, as well as parents and friends of the college.
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Account ManagerExclusive Edge Training & Consulting Jun 2015 - Sep 2015• Achieved 110% of monthly quota within three months, earning the title as the top representative in the office.• Identified and revised prospect list that contributed to 60 sales per week for the campaign to meet weekly sales quota.• Visited customer locations to determine needs, set up contracts and provide training.• Directed training, staffing, and performance evaluations to train, develop and motivate 10 new employees.• Implemented a new tactic to persuade canceling customers to stay with the service, resulted in a 5% decrease in cancellations.
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Executive Office AssistantBoys & Girls Club Of Plainfield Mar 2011 - Aug 2014•Provided a world-class Club Experience that assures success is within reach of every young person who enters our doors, with all members on track to graduate from high school with a plan for the future, demonstrating good character and citizenship, and living a healthy lifestyle.•Exhibited exceptional Customer Service to all stakeholders resulting in a 15% increase in repeat customers and referrals. •Utilized Member Tracking System, to input 100+ children information for afterschool care and summer care.•Performed draw-Close Out, POS, and bank deposits on days of operating business.
Ashley Ampaabeng Skills
Ashley Ampaabeng Education Details
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Rutgers UniversityEntrepreneurship (Minor) -
Flatiron SchoolAmazon Cybersecurity Analytics
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Penn State UniversityAnd Applied Communication
Frequently Asked Questions about Ashley Ampaabeng
What company does Ashley Ampaabeng work for?
Ashley Ampaabeng works for Acuri
What is Ashley Ampaabeng's role at the current company?
Ashley Ampaabeng's current role is Founding Head of Growth.
What is Ashley Ampaabeng's email address?
Ashley Ampaabeng's email address is aa****@****ent.org
What schools did Ashley Ampaabeng attend?
Ashley Ampaabeng attended Rutgers University, Flatiron School, Penn State University.
What skills is Ashley Ampaabeng known for?
Ashley Ampaabeng has skills like Microsoft Office, Customer Service, Management, Microsoft Excel, Microsoft Word, Leadership, Powerpoint, Research, Public Speaking, Project Management, Fundraising, Leadership Development.
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