Ashley Allen

Ashley Allen Email and Phone Number

Head of CX Specialty Operations & Programs @ Coinbase @ Coinbase
San Francisco, California
Ashley Allen's Location
Tucson, Arizona, United States, United States
Ashley Allen's Contact Details

Ashley Allen personal email

n/a

Ashley Allen phone numbers

About Ashley Allen

Energetic multi-disciplinary leader, currently leading Customer Experience Specialty Operations & Programs teams at Coinbase, which currently includes Executive Escalation Support and the Customer Success Organization. Prior to Coinbase I led several teams at Amazon in customer services operations, launch management, and program management. With over 15 years of experience, I have delivered results solving stacks of complex business challenges, including building effective virtual teams, and mechanisms that solve gnarly customer problems. Love contributing to the Coinbase mission to increase economic freedom in the world.

Ashley Allen's Current Company Details
Coinbase

Coinbase

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Head of CX Specialty Operations & Programs @ Coinbase
San Francisco, California
Website:
coinbase.com
Employees:
51
Ashley Allen Work Experience Details
  • Coinbase
    Head Of Cx Specialty Operations & Programs
    Coinbase Jan 2023 - Present
    Remote First, Us
    Oversee the Specialty Operations & Programs teams including, Executive Escalation Support and the Customer Success Organization.
    View
  • Coinbase
    Senior Manager, Ww Executive Escalation Support
    Coinbase Feb 2022 - Feb 2023
    Remote First, Us
    View
  • Amazon Web Services (Aws)
    Sr. Manager, Ww Grow Our Own Talent
    Amazon Web Services (Aws) Apr 2021 - Feb 2022
    Seattle, Wa, Us
    Spearheaded the expansion of the work-based learning program, successfully launching in new regions and scaling to equip global AWS data centers with top-notch technical talent.
    View
  • Amazon Web Services (Aws)
    Sr. Manager, Ww Aws Training And Certification Launch Management
    Amazon Web Services (Aws) Sep 2019 - Apr 2021
    Seattle, Wa, Us
    Led Launch Management for AWS Training & Certification. Implemented launch quality standards for end-to-end launch planning to ensure global readiness and on-time product delivery for customers.
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  • Amazon
    Sr. Manager, Resolutions
    Amazon Jul 2018 - Sep 2019
    Seattle, Wa, Us
    Directly responsible for the development and execution of a customer defect reduction program and team. Established program infrastructure, mechanisms, success metrics, and the global expansion strategy.
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  • Amazon
    Sr. Program Manager, Resolutions At Amazon
    Amazon Sep 2017 - Jul 2018
    Seattle, Wa, Us
    Responsible for auditing complex cross-organization mechanisms to surface critical customer facing risks, improving long-term customer loyalty.
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  • Amazon
    Global Operations Manager
    Amazon Sep 2014 - Sep 2017
    Seattle, Wa, Us
    Operations Manager for a 1K+ organization including oversight of North America, India and Mexico. Developed the first virtual customer service internship program which included a new flex employee class. Led growth of multiple specialties and bi-lingual teams including Canada, Quebec French, Japan and Spanish support. Established the structure and processes for a remote workforce via internal resources, community engagement, and unique customer engagements.
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  • Target
    Store Team Leader (General Manager)
    Target Jun 2012 - Sep 2013
    Minneapolis, Mn, Us
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  • Target
    Store Team Leader (General Manager)
    Target Sep 2010 - Jun 2012
    Minneapolis, Mn, Us
    View
  • Target
    Executive Team Leader
    Target Jun 2009 - Sep 2010
    Minneapolis, Mn, Us
    View
  • The University Of Iowa
    Employment Services Intern
    The University Of Iowa Sep 2007 - Sep 2009
    Iowa City, Iowa, Us
    View

Ashley Allen Skills

Recruiting Hiring Retail Time Management Team Building Merchandising Interviews Talent Management Store Management Coaching Succession Planning Employee Training Store Operations Inventory Control Performance Management Team Leadership Visual Merchandising Leadership Development Talent Acquisition Driving Results Strategic Communications Payroll Loss Prevention Retail Sales Employee Relations Profit Employee Recognition College Recruiting Onboarding Written And Oral Presentation Skills Big Box People Development Inventory Leadership Associate Development Employee Management Shrinkage Expense Management Interviewing Inventory Management Management Customer Satisfaction Training Customer Service Strategic Planning Operations Management Project Management

Ashley Allen Education Details

  • Marquette University
    Marquette University
    And Related Programs
  • University Of Iowa
    University Of Iowa
    Communication And Media Studies

Frequently Asked Questions about Ashley Allen

What company does Ashley Allen work for?

Ashley Allen works for Coinbase

What is Ashley Allen's role at the current company?

Ashley Allen's current role is Head of CX Specialty Operations & Programs @ Coinbase.

What is Ashley Allen's email address?

Ashley Allen's email address is as****@****owa.edu

What is Ashley Allen's direct phone number?

Ashley Allen's direct phone number is +131947*****

What schools did Ashley Allen attend?

Ashley Allen attended Marquette University, University Of Iowa.

What skills is Ashley Allen known for?

Ashley Allen has skills like Recruiting, Hiring, Retail, Time Management, Team Building, Merchandising, Interviews, Talent Management, Store Management, Coaching, Succession Planning, Employee Training.

Who are Ashley Allen's colleagues?

Ashley Allen's colleagues are Michael Tubungbanua, Gregory Hutchinson, Emily Levoir, Cory H., Debika Ghosh, Core Thomas, Melissa Strait.

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