Ashley Lima

Ashley Lima Email and Phone Number

Customer Support Representative @ Procore Technologies
Austin, TX, US
Ashley Lima's Location
Austin, Texas, United States, United States
Ashley Lima's Contact Details

Ashley Lima personal email

n/a
About Ashley Lima

Self-motivated with exceptional communication and computer abilities. Quick and effective at decision making and maintaining excellent customer service throughout the process. Reliable team player and strong communicator.

Ashley Lima's Current Company Details
Procore Technologies

Procore Technologies

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Customer Support Representative
Austin, TX, US
Ashley Lima Work Experience Details
  • Procore Technologies
    Customer Support Representative
    Procore Technologies
    Austin, Tx, Us
  • Mary Kay Cosmetics
    Team Leader
    Mary Kay Cosmetics Jul 2019 - Present
    United States
    - Creating tasks, reminders, and workflows using AMO CRM- Building workflow automations via Zapier- Managing, scheduling and organizing consultation appointments - Building and applying drip/reminder campaigns for current customer base - Creating and editing scripts for presentations- Educating about the value of skincare and the order of application for all products- Customizing personalized skincare routines for new customers based on their current concerns- Tracking and creating orders, invoices, and surveys- Nurturing and maintaining professional relationships with 100+ clients, checking in regularly- Creating social media content around common questions and objections about the products and the Mary Kay business opportunity- Interviewing potential team members, inquiring about their passions and goals in life- Presenting slideshows with detailed information regarding 20+ products- Creating virtual invitations and flyers for special events
  • Qdoba Restaurant Corporation
    Chat Support Specialist
    Qdoba Restaurant Corporation Sep 2022 - Jul 2024
    San Diego, California, United States
    - Managed daily email correspondence, responding to 100 emails per day within established quotas.- Created standardized email templates to enhance team communication efficiency.- Updated and maintained mailing list accuracy to support effective outreach efforts.- Conducted research and retrieved receipts as needed. - Facilitated interdepartmental communication by promptly forwarding relevant emails to other departments and district managers.- Successfully contributed to reducing the email backlog from 3000 to 150, significantly optimizing workflow efficiency throughout tenure.
  • Previewfirst
    3D Matterport Photographer
    Previewfirst Apr 2022 - Sep 2022
    San Diego, California, United States
    - Commuting to clients on site and representing PreviewFirst in a professional manner- Operating a capture platform to create a 3D version of any physical space, assisting the company to capture new clients and grow the business- Being on the forefront of technology adoption by uploading and editing property scans- Maintaining and taking responsiblility for all company equipment- Communicating effectively with internal staff and customers- Responsible for meeting the schedule that is assigned to me
  • Previewfirst
    Customer Service Representative
    Previewfirst Sep 2021 - Apr 2022
    San Diego, California, United States
    - Maintained and organized a fluid schedule for 15+ photographers - Strategically planned out driving routes and drive times via Google Maps- Listened to customers’ concerns and handled complaints and requests- Gave detailed explanations of services and products- Received orders, calculated charges and processed payments- Referred customers to superiors when necessary- Uploaded and organized large quantities of photos to preferred cloud database
  • Verse.Io
    Senior Client Success Adviser
    Verse.Io Dec 2018 - May 2020
    United States
    - Executed tests and performed trouble-shooting- Issued resolution management- Diagnosed, documented, and managed customer needs- Was responsible for managing customer expectations in the capabilities/functions of integration components- Was responsible for identifying client needs and ensuring needs are met- Increased adoption, ensured retention, and overall satisfaction- Drove continued value of the products and services offered
  • Verse.Io
    Customer Success Onboarding Specialist
    Verse.Io Jun 2017 - Oct 2018
    San Diego
    - Provided post-sales customer support.- On-boarded new customers and provided expert product advice.- Drove product adoption and usage.- Built and maintained successful B2B relationships.- Trained users on the integration functionality and ensuring the integration is customized to the customers unique business needs. - Managed integration timelines and kept projects on track.- Provided regular status reports on current integration projects.
  • 700 W Fit
    Executive Administrative Assistant
    700 W Fit Nov 2017 - Jun 2018
    Greater San Diego Area
    • Maximized and maintained a consistent training schedule for all clients monthly• Organized social and/or company events• Developed and maintained an internal filing system through Google Docs• Oversaw schedule of meetings, calls, and travel arrangements• Prioritized workload for trainer and formatted presentations, reports, newsletters, and flyers frequently using word processing, spreadsheet, database and presentation software • Efficiently maintained appropriate filing of personal and professional documentation
  • Scoobeez
    Administrative Assistant
    Scoobeez Sep 2015 - Jan 2016
    Greater San Diego Area
    - Answered and managed up to 30 incoming and outgoing calls per day while recording accurate messages- Managed office inventory- Screened applicant resumes and coordinated both phone and in-person interviews- Maintained and managed all internal filing systems- Greeted numerous visitors, including VIPs, vendors and interview candidates- Filed paperwork and organized computer-based information, new hire, security, and temporary paperwork- Assisted in applicant's background checks, verified identity, copied legal documentation and completed file for each applicant
  • Hilton Del Mar
    Server
    Hilton Del Mar 2014 - 2015
  • Pb Fish Shop
    Server/Bartender
    Pb Fish Shop Dec 2012 - Dec 2013
    Pacific Beach

Ashley Lima Skills

Customer Service Hospitality Industry Hospitality Restaurants Catering Culinary Skills Food And Beverage Banquets Revenue Analysis Microsoft Excel Social Media Menu Development Hospitality Management Restaurant Management

Ashley Lima Education Details

Frequently Asked Questions about Ashley Lima

What company does Ashley Lima work for?

Ashley Lima works for Procore Technologies

What is Ashley Lima's role at the current company?

Ashley Lima's current role is Customer Support Representative.

What is Ashley Lima's email address?

Ashley Lima's email address is ah****@****ogy.com

What schools did Ashley Lima attend?

Ashley Lima attended San Diego Mesa College, San Diego Health Occupations Center.

What skills is Ashley Lima known for?

Ashley Lima has skills like Customer Service, Hospitality Industry, Hospitality, Restaurants, Catering, Culinary Skills, Food And Beverage, Banquets, Revenue Analysis, Microsoft Excel, Social Media, Menu Development.

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