Laura Au Email & Phone Number

Everett, Washington, United States

Everett, Washington, United States

As a Trainee Dispatcher I was learning the ins and outs of the 911 communications center and how to provide Police, Fire, and EMS services. This also included upholding SNO911's core values: Integrity, Vision, Excellence, Empathy, and Proactive. Being a trainee I was practicing call taking duties -- such as answering the phone, creating a call with.

Seattle, Washington, United States

Worked in a Help Desk environment to provide second-tier tech support to internal and external users for Lynden Inc. computer systems, software, and hardware. As the first point of contact this position involved the ability triage, resolve, and keep track of incidents from start to finish via the use of Lynden's ticketing system.

Seattle, Washington, United States

Involves working in a Help Desk environment to provide first-tier desktop and phone support to internal and external users for Lynden Inc. computer systems, software, and hardware. As the first point of contact this position involves the ability triage, resolve, and keep track of incidents from start to finish via the use of Lynden's ticketing system.

Seattle, Washington, United States

Helped clients maintain their IT infrastructure and assist them in their technological needs as they grow. Other office duties include new client computer setup, procurement, administrative tasks, and marketing for prospective clients. This position also includes the ability to learn and maintain the skills necessary to navigate and operate CG Tech's.

Seattle, Washington, United States

During the summer fellowship I used leadership, organizational, and field experience to manage political campaigns, assist people who wanted to register to vote, and attend/lead events. Managing the campaign team involved the creation of meeting agendas, communicating with everyone internally or campaign to campaign, and working alongside the group to run.

Pullman, Washington, United States

Volunteered for the Access Center and provided written class notes for students with disabilities. Made notes legible for students to use and uploaded files to the Access Center's website.

Pullman, Washington, United States

Worked at CougTech and used problem-solving skills and knowledge of technology to help customers (such as students, staff, and faculty) with computer issues that arose. This also involved being able to open and close support tickets in a timely manner and cross-train to do other job duties. Opening and closing duties were making sure the space was clean.

Seattle, Washington, United States

Volunteered for Disability Support Services and provided written class notes for students with disabilities. Made notes legible and created copies for students to use.

Seattle, Washington, United States

Worked at the Gender Equity Center and provided resources to students (scholarships, help finding homeless shelters, etc.), maintained a safe space for students to use, and planned events that circled around social justice.

Seattle, Washington, United States

Configured network devices, maintained the museum's network infrastructure, and provided basic IT support.

Associate Of Applied Science, Network Administration

Did Not Complete, Software Development

Did Not Complete, Computer Science