Ashley Augustine, Pmp Email & Phone Number

Minneapolis, Mn, Us

- Manages software development from beginning to end using Agile methods, usually with several clients at a time- Defines project scope, goals and deliverables to support client business needs in collaboration with management and all stakeholders- Creates project plans, scope documents, schedules and forecasts - Provides timely communication on the impact of changes and decisions.- Effectively communicates project expectations and statuses to team members and stakeholders- Drafts and submits budget proposals, manages the project to the client’s budget, and recommends budget changes when necessary- Builds, develops, and grows relationships with clients and team members- Coaches, mentors, and motivates project team members- Develops best practices and tools for project execution and management

Baton Rouge, Louisiana, Us

- This position reported directly to the Chief Technology Officer - Assisted in overseeing the implementation and operations of day-to-day initiatives company-wide - Provided guidance on various departments regarding compliance issues and implementation of new compliance requirements with respect to regulatory and contractual requirements- Guided the development of detailed work plans, schedules, project estimates, resource plans, and status reports, risk analysis and project and program monitoring- Cross-trained and mentored IT team members on effective use of IT PMO tools and applicable project management methodologies as well as best practices

Tallahassee, Fl, Us

- PMI-ACP Certified as of 12/17/20- PMI-RMP certified as of 12/11/21- Created flexible, scalable designs & workflows to support requirements for variety of clients.- Collected & documents requirements from internal & external stakeholders, including onsite design sessions with clients & project teams.- Submitted & tracks requests / requirements in Brandt’s project / issue tracking system, Atlassian JIRA.- Translated user stories / requirements into meaningful, actionable information for development.- Assisted with the development of basic schema’s / page designs; including wireframes / mockups.- Participated in project team & client / release planning meetings to understand & plan for upcoming initiatives & assist with design efforts.- Facilitated & participated in design meeting with project, product, & development team members.- Worked with project teams to configure / enable system features as needed.- Created documentation for assigned features, such as configuration guides, feature overviews, & other supporting documentation.- Tested & validated designs / workflows to ensure they meet client and industry needs, are user friendly, & best in class.- Documented requirements & requests in Atlassian JIRA – includes the creation of stories & epics for new requirements / features & improvements to existing functionality- Worked with project managers & product management teams to demonstrate designs & potential approaches.- Engaged appropriate product support teams & developers early in the process to capture full perspective in creating best fit products.- Worked with project & development teams throughout the Software Development Lifecycle (SDLC) to implement new features from start to finish.- Assisted with developing & maintain a product backlog.- Managed product lifecycles: continually evaluate product performance and key customer insights & ensure new product needs are identified far enough in advance to address needs before product obsolescence.

Tallahassee, Fl, Us

- Assisted with internal systems administration tasks- Conducted the day-to-day operational aspects of projects - Handled full end to end product development process- Managed technical resources within project schedule- Oversaw quality assurance testing for DCI products- Effectively communicated complex technical concepts with customers- Investigated and gathered business requirements from stakeholders that will be used by the development team to build solutions- Performed Scrum Master role for multiple Agile projects- Decomposed IT concepts into detailed Scrum user stories for both new and existing applications- Generated high quality documentation through high value written deliverables and diagrams

Tallahassee, Fl, Us

- PMP Certified as of 8/16/16- CAPM Certified as of 3/28/15- Provided customer support for company products- Assisted with internal systems administration tasksUnder direction of Senior Project Management:- Managed the day-to-day operational aspects of projects- Managed technical resources within project schedule- Effectively communicated complex technical concepts with customers- Performed quality assurance testing for DCI products- Investigated and gathered business requirements from stake holders that will be used by the development team to build solutions- Decomposed IT concepts into detailed Scrum user stories for both new and existing applications- Generated high quality documentation through written deliverables, diagrams and web page mockups

Tallahassee, Fl, Us

- Supported customers on all products, including on-call support- Assisted with internal systems administration tasks- Tested for quality assurance of DCI products- Investigated and gathered business requirements from stake holders that will be used by the development team to build solutions- Decomposed IT concepts into Scrum user stories for both new and existing applications- Generated high quality documentation through written deliverables, diagrams and web page mockups

Tallahassee, Fl, Us

- Trained in Scrum Management techniques- Served as Scrum Master for several projects for clients of a federal agency- Used JIRA to track progress of company projects- Aided in the testing of customized software and products for clients- Wrote test plans to be used for testing software and products for clients- Responsible for running notes in priority meetings

Tallahassee, Fl, Us

- Supervised a team of six agents- Completed weekly documentation for agent performance under my supervision- Utilized SharePoint for access to necessary documents- Updated Customer Relationship Management (CRM) tool with customer related information - Assisted agents in proper use of Brandt’s Recreational License Issuance Services- Aided with technical help desk cases- Assisted in training of new employees

Tallahassee, Fl, Us

- Conducted Florida Fish & Wildlife Conservation Commission (FWC) license sales over the phone- Informed customers of FWC rules, regulations, and wildlife facts - Assisted agents in proper use of Brandt’s Recreational License Issuance Services- Aided Agent Help Desk with extraneous technical cases- Completed license related tasks as designated by supervisor- Assisted in training of new employees

Pittsburgh, Pa, Us

- Assisted in training of new employees- Built satisfied customer relationships- Met specified sales goals- Operated cash register as directed by store management- Assisted in processing merchandise as directed by store management- Assisted in merchandise and display changes as directed by store management

Woonsocket, Ri, Us

- Opened and closed photo lab- Developed film and printed photos in a timely manner- Maintained the appearance of the front of the store - Assisted in merchandise and display changes as directed by store management- Maintained friendly customer relations and service duties

Tallahassee, Fl, Us

- Drafted and distributed news releases- Researched, negotiated and monitored cooperative and broadcast promotions- Developed media relations evaluations from start to finish including publicity reports, promotional grids, etc.- Conducted marketing, competitive, destination, pop culture and media research- Maintained client files - Assisted in development of creative ideas

Master Of Business Administration - Mba, Management Information Systems, General

Bachelors, Information And Communication Technology