Ashley Balbuena Email & Phone Number

Seattle, WA, US

• Developed project plans and tools to ensure timely completion of milestones, prioritize tasks, mitigate risks, and track towards program metrics.
• Identified areas for improvement in current processes, strategizing and implementing SOPs and process flows using Lucidchart and Visio, and supporting Change Management teams in integrating changes effectively.
• International Coffee Retailer Client: Supported an enterprise-wide initiative to establish universal service standards across all stores by conducting requirements gathering, workshops, testing, and user research to.
• International Chocolate CPG Retailer Client: Facilitated the integration of three acquired businesses by creating a unified back-office function and implementing a new operating model to ensure business continuity and.

• Seattle Emerging Leader Co-Champion
• Gathered program feedback and reported KPIs to standardize and improve the customer experience.
• Executed email marketing campaigns with MailChimp.
• Worked with vendors to coordinate logistics for networking events.Account Management Support
• Created Salesforce reports and dashboards on KPIs to improve sales and business opportunity insights.
• Researched and synthesized key findings of industry trends and priority clients to support account growth strategy.

• Developed project plans and tools to ensure timely completion of milestones, prioritize tasks, mitigate risks, and track towards program metrics.
• Identified areas for improvement in current processes, strategizing and implementing SOPs and process flows using Lucidchart and Visio, and supporting Change Management teams in integrating changes effectively.
• National Healthcare Payer Client: Spearheaded agile, scrum sprint coordination efforts between stakeholders to meet Medicare Enrollment Readiness requirements and create value for customers. Analyzed customer data to.

• Designed repricing and supplier strategies to propose and implement $250K in cost savings initiatives and $7K in revenue for operations.
• Created current state supply chain process flows to understand future state design constraints.
• Created RFPs to negotiate supplier contracts and reduce costs.

Redmond, Washington, United States

• Developed dashboards on Qlik Sense to track KPIs for newly implemented product promotions and programs.
• Analyzed data reports to assist Product Managers in account-based marketing strategies.
• Produced internal training communications on new brand marketing initiatives.

Greater Seattle Area

• Reconciled and maintained grant records for physician research projects.
• Audited 60+ with budgets ranging from $3K to $2M.
• Created and tracked monthly reconciliations of budget activity.
• Input data related to payroll, grant and contracts, and expenses.

Greater Seattle Area

• Created detailed rotation schedules on Epic for medical residents and physicians.
• Audited data between two appointment management programs.
• Analyzed data on workplace behaviors to improve internal company training.

• Researched and analyzed data cataloging of Corporate Work Plan processes.
• Developed content that was implemented in the analyst training program.
• Designed marketing and professional materials for internal company training.

Bachelor Of Arts - Ba, Public Health-Global Health

Activities and Societies: Michael G. Foster School of Business Case Competitions, GlobeMed, Supplier Diversity Program, Alpha Omicron Pi.

Education record

Activities and Societies: Associated Student Body, Science Olympiad, Math Club, National Honor Society, Women in Aviation International.