Ashley Basham Email & Phone Number

Orlando, Florida Area

• Directs team of 10 finance coordinators.
• Creates and facilitates training regarding customer service, Title IV regulations, and policy updates.
• Handles customer complaints, escalations, and issues and facilitates resolution to resolve all issues and ensure customer satisfaction.
• Multi-tasks to answer escalation calls, train advisors, send communications to team, and manage reporting and key performance indicators.
• Works with LiveEngage to service chat customers.

Orlando, Florida Area

• Works closely with new, continuing, and returning students to ensure their financial aid plan meets their academic needs.
• Advises undergraduate and graduate students on the availability of financial aid, disbursement processes of federal funds transferred to the student’s account, and the delivery process for receiving excess funds.
• Counsels students regarding financial aid eligibility, application processes, required verification documents, and cost of tuition.
• Provides timely and accurate information to student's questions and requests while resolving complex issues on accounts.
• Uses systems such as CVue and Regent 8 to document all student interactions.

Orlando, Florida Area

• Conducted interviews with prospective students and evaluate their needs, desires, interests, qualifications, motivations, and commitments.
• Provided thorough information regarding academic programs, application requirements and enrollment procedures.
• Built strong relationships and maintain high volume of telephone and email communication with students.
• Ensured that daily, weekly, and monthly objectives, matrix and goals were met by resolution based problem solving.
• Responsible for setting guidelines, follow-up appointments, and deadlines in the process of admissions.
• Guided students with turning in financial aid documents, enrollment agreements, scholarship applications and class registration.

Boone, North Carolina

• Internship consisted of 600 total hours through Appalachian State University.
• Roles and responsibilities include individual and group counseling, academic advising, classroom guidance, parent conferences, referrals, testing, professional development, individual and group supervision from both.

Warrensville, NC

• Practicum consisted of 100 total hours through Appalachian State University.
• Roles and responsibilities include individual and group counseling, academic advising, consultation services, parent conferencing, individual and group supervision from both site supervisors.

Banner Elk, North Carolina

• Sales representative consisted of selling vacation packages to families and conducting 2-3 tours per day of the Blue Ridge Village Festiva Resort in Banner Elk, NC.
• Sales goals included selling vacation packages to two out of every ten families. On average I would sell to four out of every ten families or about ten vacation packages per week.

Greenville, NC

• Internship consisted of 300 total hours through East Carolina University.
• Roles and responsibilities include facilitating equine therapy by planning and teaching weekly lessons for special needs children and maintaining daily functions of Rocking Horse Ranch.

Master’S Degree, Higher Education/Higher Education Administration

Master Of Arts (M.A.), Professional School Counseling

CACREP Accredited 100 hour practicum at Ashley County Middle School 600 hour internship at Green Valley School

Bachelor Of Science (B.S.), Family And Community Services