• Manage HR function for 1,000+ employees nationwide as a strategic business partner.• Counsel business leaders in the areas of employee relations, recruitment and selection, performance management, new hire orientation and training, benefits and employee services.• Consults with management on performance, organizational, and leadership matters. Conducts needs assessments to determine measures required to enhance employee job performance and overall company performance.• Supported leaders and employees through M&A, providing HR support, guidance and training to ensure a seamless transition for the new and existing employees.• Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.• Investigate and respond to grievance notification• Oversee the leaves of absence and workers’ compensation process.• Designs and develops HR training programs for management and employees. Develops and maintains instructional programs.

• Served as the initial point of contact for employees with routine HR inquiries and issues related to employment, payroll, benefits, compensation and policies• Served as the initial point of contact for managers needing routine HR systems and process support• Adhered to established processes and procedures (including Sarbanes-Oxley compliance) to resolve inquiries• Participated in and contributes to scheduled and ad hoc training in order to improve business and process knowledge• Provided training on HR systems to employees and managers• Administered leaves of absence, workers’ compensation, verifications of employment and corporate training

• Responsible for assisting managers and associates through the transition of the newly implemented HR System• Educated associates on company policies and procedures, in relation to processes directly affected by the company’s HR system• Used fundamental HR knowledge to research and resolve moderately detailed and complex issues that were unable to be resolved during first incoming call• Triaged more complex questions and issues outside per SOP guidelines• Conducted general HR administrative functions, including but not limited to processing various HRMS employee transactions• Worked with subject matter experts or “Center of Expertise” to resolve inquiries• Used excellent communication, and customer service skills to provide associates accurate, consistent and timely responses and explanations regarding HR related questions and issues• Focused on setting expectation level for associates and demonstrating customer-driven ethics based upon set SOPs

• Processed high volume onboarding, including application review, background checks, drug tests, and motor vehicle reports. Administered pre-adverse and adverse letters when applicable• Analyze reports from ADP VirtualEdge to maintain compliance