Product Manager, Catalyst Team - Creating product development workshops like Concept Sprints and Hackathons to kickstart client product builds

Project: Global digital platform upgrade to enhance all automobile brand websites to be consistent worldwideClient: Multinational automobile manufacturer headquartered in Japan•Defined over 42 integration components for full and partial integration into global solution through over 30 SME and vendor interviews in US and Canada headquarters• Analyze system architecture and enhancements needs for full and partial integration• Collaborate with Canadian headquarters and vendors to integrate Canadian requirements into a regional solution• Organize process for agile development in Scrum, including structure of Scrum teams and documentation• Develop presentation on Scrum to enhance client understanding of agile development• Develop approach for how client would use JIRA and Confluence to track documentation• Write regional integration specific user stories• Coordinate with global team to map globally defined epics to regionally defined epics• Led client meetings to determine Testing Strategy, identifying key risks to be escalated to leadership• Own and update Sprint Plan, working closely with the client to define sprint orders logically• Maintained status reports, risks, issues and milestones dates in Clarity• Adapt quickly to changing needs and ambiguity, pivoting to create new project analysis as scope changes

Project: Readiness Assessment for implementation of new regional health plan and development of new website for health planClient: New commercial health plan under regional health care system• Assessed health plan capability to be implemented by documenting risks and gaps to be addressed• Created 43 high fidelity wireframes for website; included developer notes on each wireframe for clear and smooth transition off to development team• Organized view of in-flight initiatives and vendor management impacting go-live readiness• Led website content development• Supported documentation of end to end grievance workflow

Project: Requirements gathering for enhancement to existing Salesforce.com system installed to track work stream tasksClient: National pharmaceutical and consumer healthcare company• Analyzed 30 change requests to determine feasibility and priority for system enhancements• Organized and scheduled 53 meetings across 26 different functional area groups • Conducted sessions with 75 SMEs and departmental leads to clarify and gather requirements for change requests• Documented business requirements elicited during requirements sessions• Managed scope change with 20 additional change requests and reduced timeline• Wrote UAT test scenarios for three Salesforce.com Reports• Supported PMO activities by compiling weekly status reports • Determined business process for client to track Maintenance of Business tasks in the current system due to a compressed timeline• Created overall system view of all client systems related to the current Salesforce.com system to address gaps or potential risk areas

Project: Designed look and feel of new BigMachines (BMI) Configure-Price-Quote system and its integration into overarching Salesforce.com systemClient: Multinational Information Technology Corporation• Conducted user research by interviewing system stakeholders on pain points in the current system and desired enhancements for future system• Worked with lead technical architect to create end to end system workflow in Visio• Created and iterated upon wireframes with business and technical team to satisfy system constraints and business asks• Created Visual Design in Adobe Fireworks and Adobe Photoshop, including 14 icons and progress indicators and full design of 6 main system pages• Created UX design documentation in Adobe InDesign including Design Style Guide to break down and describe each design aspect for developers and User Experience Specification, detailing each page of the application, its design elements, and all attributes on the page• Worked closely with offshore developers and CSS developer to implement design in BMI

Project: Migration and integration of critical technology systems to integrate a smaller research company acquired by a larger consumer healthcare companyClient: Multinational pharmaceutical and consumer healthcare company• Supported 5 work streams: to migrate facilities usage software, to migrate Business Objects reports, to implement new processes for work order requests, to upgrade and migrate a Quality Management Software Solution called Trackwise and to upgrade an Enterprise Asset Management software• Designed work flows and process flows in Visio• Created process and instructions for User Acceptance Testing• Created technical training guides• Documented business requirements, system requirements and compliance determination

Project: Front end redesign of internal statewide, worker-facing system to track social work casesClient: State Department of Health and Social Services• Conducted user interviews to document pain points and requirements• Held departmental UX sessions to gather and document requirements for interface design• Created visual designs and wireframes for system redesign, adhering to statewide branding guidelinesProject: Front end design for a statewide Health Exchange Site (HIX)Client: Southern State Cabinet for Health and Family Services• Conducted user interviews and documented pain points and successes• Created user personas based on user interviews• Presented user interview findings to all team functional leads to align on end user needs• Designed user flows and information architecture best suited to end users• Produced wireframes for citizen-facing Health Exchange (HIX) implementation using Adobe Fireworks, while coordinating with vendors (CGI and hCentive) also working on portions of the HIX implementation• Created visual designs in Adobe Fireworks• Iterated upon wireframes and visual designs to comply with Americans with Disabilities Act (ADA) design standards• Created style guides in Adobe InDesign

Teaching Assistant for -Information Systems Milieux -Technology Consulting in the Community -Technology for International Development -Organization Intelligence in the Information Age

• Managed team of 8 Resident Assistants and 270 residents

• Established a strategic realization plan through documentation such as process flows to implement Role Based Access Controls (RBAC) for an American based global financial services company• Documented client current state and desired future state

• Served as a project management focal point to senior managers for project status and activities across two hardware build projects

• Co-led the Global Collaboration Effort with engineering vendor Dassault to ensure 787 Dreamliner partner companies had correct license keys for engineering software• Updated servers regularly by installing and removing license keys and ordering new keys as a part of a transition in engineering software versions

Formerly Storehouse for Teachers• Developed, researched and implemented a technology plan for the organization to manage technology needs and acquisitions• Implemented CiviCRM as a customer relationship management system for the entire organization and organized over 500 contacts in the system

• Redesigned elementary school websites using the content management system Ektron