I this role, I manage the quality control department’s workload systems and logistics with investigative case assignments and investigation priorities. Other primary job functions include, dereasing inefficiencies, troubleshooting issues, as well as respond to cases inquiries and technological issues when escalated for our large and diverse Quality Review team. I was additionally resposible for leading both technical and non-technical projects through documentation, evaluation of processes, forecasting results, and management the risk of all projects on our business operations. In this role I communicate with our customer to understand their goals and lead response teams to address customer concerns, as well as comunicate cross functionally with departments to increase business performance and actively engage in change management, both within our department and outside to help monitor and understand changes within the business. An additional as a Review Workload Leader, I am focused on our departmental role in strategy and work closely with Senior Leadership team to collective seek and ensure customer success through our strategic objectives. I also performed data analysis and analysis of customer and business objectives to identify areas of opportunity, including cycle times, quality, production metrics, throughput, as well as a key performance indicators.

In this temporary role with USIS, I have led projects which focused on better quality and more timely products to our customer. I practiced DMAIC processes, line balancing, and other practices using six sigma strategies. I have worked closely with senior leadership to determine staffing and additional ways to analyze and improve our current processes or practice necessary change management to improve our organization.

In my position as an Reviewer, I primarily perform a quality role in analyzing and processing detailed reports in accordance with established guidelines. Additional job tasks include: providing clear communication and explanations, in order to effectively obtain all needed information to supply customers with accurate and high quality reports; Adapt easily to changing work processes and guidelines; Follow procedures pertaining to security and the handling of information. Mentor and assist peers through the Post Audit and on the job training process. Operate and utilize various computer programs, to include Microsoft Office Word, Excel, and Access functions daily. Assist with updates and maintenance of Review’s internal share site. Perform workload functions to distribute cases, answer questions, and trouble shoot errors which arise in daily review functions. Supply our leadership team with daily operation information and assist in working effectively to meet revenue goals.

As Membership/Marketing Team Lead, I performed the following:- Supervised, scheduled, trained, and staffed the Marketing and Membership teams-Communicated sales goals, events, new benefits, and policies effectively-Interpreted reports and action notes to produce sales plans, documents, and presentations-Determined team opportunities and problems as well as implement changes to solve problems-Utilized reports to determine productivity and provide feedback-Represented our Club and participated in community and local business events-Presented objectives or goals for various organizational levels

My major job functions include managing the operations of the front end, including approximately 10 people per shift. I also conduct preliminary interviews for employment and performance evaluations for current associates which I supervise. Other daily responsibilities include assisting managers by preparing reports and tracking associate productivity, monitoring and controlling assets, as well as creating and modifying work schedules to meet business needs. Some of my accomplishments include additional training and experience in other areas including accounting, human resources, marketing, merchandising, and optical. I have received a number of awards and recognition for my involvement with the marketing team which increased membership sales and associate engagement throughout the entire club.

I was the assistant to the human resources manager. I completed job tasks to assist the HR manager when needed or anytime she was unavailable. Examples of some of the tasks I regularly performed included finalizing daily and weekly payroll, as well as orientations and training sessions for new and current associates. Other job responsibilities included filing reports and documents according to company guidelines, answering associate questions on benefits, policies, or general associate relations. I also completed tasks related to hiring and the termination of employment.

During my Co-Op at AK Steel, I was able to improve and develop skills including problem solving, decision making, and especially my attention to detail. My daily responsibilities included preparing steel for processing and performing detailed product inspections to check for damage or any imperfections. I also maintained accurate records detailing the productivity for management and closely monitored the process to maintain a desired level of productivity.