Ashley Marvel Email & Phone Number

Hartford, Ct, Us

Austin, Tx, Us

Came on board to build out the company's Professional Services team and model for Enterprise customersManaged the Technical Services, Implementation Services and Technical Support TeamsOversaw performance driven teams to deliver excellent customer experiencesKey Metrics: Customer NPS, Revenue, Customer Retention, Delivery Efficiency, Time to ResolutionDelivered New Customer Implementation ProgramManaged the build-out of the Technical Services Team to deliver custom engagements for customersOwned revenue target and development of a “services” mindset for the company- successfully delivering above 100% of goal for 4 consecutive quarters

Boston, Massachusetts, Us

Managed Project Management Team (4) and Project Coordinator (1) within Client Solutions Department to deliver custom engagements for top tier customersManaged Customer Support Manager overseeing team of 6 Analysts Driver of change and process improvements for more effective performance while reducing operating costs for the businessImplementation of key metrics to measure the efficiency, profitability and utilization of both the Professional Services and Customer Support teams. Creation and execution of strategic initiatives to better drive solution oriented mindsets and better enable individual contributors. Reduced capacity YOY to deliver more revenue with fewer headcountEnabled individuals to focus on evolution and product enhancementStreamlined project delivery to increase average project capacity from 12 projects to 30 for project managers Passionate proponent and driver of People Growth. Successfully promoted 6 members within the business in the past 12 months

Boston, Ma, Us

Oversaw Account Management Team (4 employees) for NA customers (approx. 1k customers)Oversaw Business Development Team (3 employees) for prospects under $150 million in revenueCreated & executed process to achieve 85% or higher retention of customers YOYExecuted monthly & quarterly goals to drive 10% upsell in existing customer baseAchieved 95% or higher of quota through a combination of renewals and upsellsAssisted in branding and positioning of the company through blog posting, partner creation and thought leadershipStrategically worked with customers to help them grow and deliver ideal digital marketing experiences for their audience with an increased ROI

Boston, Ma, Us

Oversaw project managers, developers and designers in the execution of custom SaaS based marketing projects for the company’s top clientsExecuted the delivery of Zmags’ top product, CommercePro, to customers by integrating with their eCommerce platform Strategized and collaborated with top customer brands on providing ideal digital experiences for their customer base while working to develop their marketing plan and digital direction- focused on web, apps, mobile and tablet developmentAccountable for delivering multiple projects, simultaneously, on time and efficiently

Concord, Ma, Us

Project Managed Agency’s biggest clients to develop and execute full blown marketing plans to generate brand position, positive ROI and thought leadershipManaged program and design teamsManaged/ consulted on platforms (CMS tools, SAAS, database programs)Strategized and implemented interactive marketing campaigns -websites, banner campaigns, email, blogs

Mba, Marketing, Business, Management, Marketing, And Related Support Services

Bachelors Of Science, Business Administration, Marketing