Ashley Mazurkiewicz Email & Phone Number

Hartford, Connecticut, United States

Hartford, Connecticut, United States

Hartford, Connecticut Area

• Lead Analyst of Data Research & Analysis for Travelers Proactive Anti-Fraud Services
• Commercial accounts data pattern and behavior analysis. Results and recommendations are shared with specialist for aiding in customization of training materials
• Analyze behaviors, patterns and trends on claims submitted on Business Insurance policies to provide account recommendations to business
• Analyze metrics on accounts enrolled in program using standardized processes and deliver program performance results and observations to business
• Creation of technical processes to return claim data for analysis identifying financial trending on claims
• Enhancement of technical processes, resulting in an increase of workflow efficiency up to 85%Tactical & Ad hoc Analysis for Travelers Investigative Services (TIS) Forensic Analysis Unit

Hartford, Connecticut Area

• Increased efficiencies of Operational reporting
• Collaborated with technical experts on designing QlikView Dashboard for Performance Metrics
• Created SharePoint site to provide platform for TIS Investigator and Claim Professional knowledge sharing, Q&A, and collaboration
• Conducted regulatory and ad hoc monthly, quarterly, and annual reporting
• Created analytical reports and forms using Microsoft Access, Excel, and InfoPath
• Conducted analytical requests for the Forensic Analysis Unit, using SAS, Host, and Excel

Hartford, Connecticut Area

Please reference description under Information Delivery Consultant role.

Windsor, Connecticut

• Implemented comprehensive web analytics dashboard to measure web activity on Customer Account Openings— provided results to Enterprise Marketing Team
• Produced Google Analytics reports that measured Personal Financial Dashboard Clicks, and Events Reporting— provided Web Analytics ad hoc reporting to business partners
• Built SPSS models, and reports for Retirement Readiness programs— provided trending analysis to Enterprise Marketing Team
• Constructed SPSS Customer Account Opening metric for Retirement Readiness reports, and ad hoc requests
• Documented enrollment of customer journeys for implementation in Salesforce Marketing Cloud (formerly Exact Target)
• Deployed Customer Journeys on Salesforce Marketing Cloud for enablement of automatic email confirmation upon program enrollment by consumer

Hartford, Connecticut Area

• Provided first-level question and issue resolution for phone, walk-in, and email inquiries using appropriate tools including HelpSpot. Escalated questions or issues to appropriate team members as needed.
• Demonstrated consistent and professional customer service communication skills.
• Assisted students by checking billing and enrollment data using PeopleSoft.
• Assisted applicants by providing information about application process, using Hobsons to answer inquiries and track communications with applicants.
• Registered potential applicants for Information Sessions using appropriate systems. Supported Info Sessions by welcoming and checking in attendees and answering questions and setting up tables. Entered attendee data.
• Utilized float time to support Hartford MBA and Executive Programs as needed through projects as requested by Assistant Director or Director.

West Hartford, Connecticut

• Managed the social media outputs for the University of Connecticut School of Business, Regional Campuses.
• Assisted the Program Manager with all aspects of the Career Fair including: event planning, budget oversight, company and student interface, workshop and seminar events and marketing plan.
• Managed the marketing of all academic and career events and workshops for undergraduate business students.
• Served as assistant to the Program Manager with daily tasks including: first contact person to students, staff and faculty, manage schedule and appointments.

Hartford, Connecticut Area

• Performed clerical duties, including, but not limited to, file clerk duties, receptionist duties and secretarial and paralegal projects, including transcribing of paralegal dictations.

Bachelor Of Science (Bs), Business Data Analytics

Activities and Societies: ConnPIRG- Greater Hartford Chapter, Greater Hartford Business Society, School of Business Alumni Mentor Program.

London'S Global Geographies & New Media, Politics And Society

Education record