Ashley Blades Email & Phone Number

Vienna, VA

Made decisions to modify contracts by changing due dates, granting deferments, and determining eligibility for a loan refinance. Organized, up trained, and coached on policy, procedure, effective collectionAnalyze delinquent accounts and prepare report on highest risk accounts and prepare report including recommendations for resolutionExceeded departmental.

Charlotte, North Carolina Area

Ensured adherence to FAA and company regulations, while trained in emergency situations, helping to diffuse high level situations from escalating to emergency levelsAssessed cabin emergency equipment for compliance with minimum safety requirementsHandled a wide range of customer service activities for the airline while in continuous contact with the public

Greater Atlanta Area

• Handle incoming calls, voice mails, and emails to ensure customer, merchant, and sponsor issues are resolved both promptly and accurately.
• Cross-trained and provided back-up for other customer service representatives when needed
• Supported the collections department by resolving routine billing inquiries and negotiating payment arrangements.
• Maintained contact with customers in order to secure payment and work to reduce delinquency to cure delinquent accounts.

Alpharetta, GA

• Fulfill special request from National accounts and Loss prevention.
• Gather data from the sites across the enterprise and provide weekly and monthly complied reports using SharePoint.
• Assisted various departments including payroll, accounts payable, and collections with report and metric gathering using Salesforce.

Atlanta, GA

• Exceeds the expectations of the clients by creating and building experiences that leverage direct/personal knowledge of the client’s personality and desires.
• Research, recommend, and fulfill customer requirements based on request.
• Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries.

Atlanta, GA

• Conduct sales and support through email and inbound telephone contacts.
• Respond to queries related to products, store locations, and services through various customer contact channels
• Assist with placing orders while complying with company procedure and policy.

Atlanta, GA

• Understand customer financial priorities to connect them with products and solutions that will benefit them
• Meet or exceed monthly sales goals and maintained high quality call standards, which are measured by quality listening and customer survey results.
• Documented and tracked customers issues, request and actions through proper client tracking software.

Atlanta, GA

• Provide emergency assistance and take detailed messages for agents and claims personnel as needed.
• Answer a variety of insurance related questions and help customers understand the next step in claims process.
• Apply industry and product knowledge to provide accurate account information.

Associate Of Science - As, Criminal Justice/Police Science

Political Science And Government

Activities and Societies: Black Student Association, NAACPActive member of the NAACP University of west Georgia Chapter, active member of.