Ashley Bourassa, Rt (R) Email & Phone Number

Portland, Me, Us

Portland, Maine, United States

Contract services for title commitments, policies, social media, etc.

South Portland, Maine, United States

• Create annual target lists of prospects and high-level accounts to grow business and drive market share. • Provide group and individualized training through multiple delivery methods (in-person and remote) and provide resources & support to over 170 accounts around Maine. • Partner with clients to determine business needs and provide efficient solutions to assist them in meeting their goals (i.e., streamlining processes, mitigating fraud, new software products).• Collaborate with multiple departments within the company on products, software, and services to ensure agents have all the resources to be successful in meeting the demands of a real estate transaction. • Content generation, preparation, and presentations of webinars both internally for sales teams and externally for agents• Member of technology development team; participated in beta testing for new software, bug identification and resolution, and assisted in the implementation and training of new technologies prior to customer roll out.

South Portland, Me

• Assisted with planning and hosting local annual seminars, monthly or quarterly webinars, and annual luncheons. • Maintained contact information of 175+ agents within companywide Pivotal & Salesforce CRMs. • Worked with two local underwriters to provide communications to agents, as well as drafting commitments & policies as needed.• Provided general administrative support to the local staff of 4 people such as answering phones, tracking data, running reports in Oracle, ordering supplies, and providing support for minor internal software issues.

Orono, Maine, United States

- Coordinate and plan monthly employee appreciation events to encourage engagement and promote a healthy & fun environment for all- Work with site leadership to plan other activities and events to keep employees engaged and recognized for their achievements- Work as a liaison between associates and management to make associates feel engaged and satisfied with their environment, requiring strong interpersonal skills- Create visual elements utilizing Power Point and Excel, as well as pull data reports.- Created educations and alternative learning materials for associates- Responsible for coordinating, locating, and sharing job opportunities for displaced associates

Orono, Maine, United States

- Part of a team of trainers assisting the new hire classes with on-the-job training; answering questions on system usage and products, providing escalation support, listen and provide feedback on calls, and assisting managers as needed once trainees were assigned to a team.- Chosen as part of a small task force sent to train another site in a new line of business- Coached new and tenured associates on policies and procedures- Worked in a collection role in both mortgage and credit card lines of business which often required having difficult conversations with customers

Orono, Maine, United States

- Outbound customer contact for past due mortgage collections over 30 days- Provide customer support for payments, and researched potential assistance programs available if qualified- Was among the top performers in call time and collections- Worked in a collection role in both mortgage and credit card lines of business which often required having difficult conversations with customers

Associates Of Science, Medical Radiologic Technology/Science

Biochemistry