• Team lead for ServiceNow Development team• Implement and develop ServiceNow modules and web applications that are based on stakeholder’s requirements• Integrate ServiceNow with Active Directory and Workday, SCCM, and other systems within Wabtec• Design processes and implement system enhancements based on stakeholder’s requirements• Create formal documentation for our ServiceNow development team to document our system information, configuration management, and change control procedures

• Responsible for the design, implementation, and management of enterprise communication services and enterprise systems such as Skype for Business, Office 365, SharePoint Online, Azure, Active Directory and Microsoft Exchange Server• Project lead for Google site migration for Faiveley Transport, our newest acquisition, which includes 56 sites, 1200 pages, and 5,000 users• Create formal documentation for our unified communication systems to document our system information, configuration management, and change control procedures• Duties include project planning and scheduling, budgeting and funding determination, risk analysis, coordinating and integrating efforts across business unit teams, and supporting reliable and efficient communication for all members of a projects• Maintain and support company’s ServiceNow production and development instances by performing fundamental administration and configuration tasks• Completed ServiceNow System Administration course April 2016• Qualify, troubleshoot, and resolve issues from clients that contact support for Operating System, Cloud system, and other Unified Communication systems based requests• Complete reporting for SharePoint Online Tenant including 155 site collections with 1,500 subsites and 13,000 users• Diagnostic testing completed if/when a problem occurs with our system• Ensure system security requirements while preserving Cloud based functionality• Developed Power BI reports and integrated them with SharePoint Online to monitor Business Unit data and important information, documents, and contracts• Conduct training seminars for employees and develop training materials for our unified communications systems

• Transcribed subtitles using MovieCaptioner• Compiled iMovie, QuickTime 10, and transcripts for Penn State educational and staff meeting videos and/or interviews • Collaborated with co-workers to increase strengths from each Penn State department • Input customer information into database

• Answered phones and refer inquiries • Maintained telecommunications for company• Ensured safe and clean work space • Maintained database of customers and inventory • Proficient in Microsoft Suite• Directed visitors based on request