Ashley Jones Email & Phone Number

Baltimore, Maryland

• Authors and communicates testing timelines to the Lab Manager • Troubleshoot related device and performance issues on site as required• Facilitates and participates in weekly test planning, project status meetings and reviews• Perform-lab based testing on applications and devices per strict methodology in published test plans to produce reliable and consistent data• Execute multiple types of functional tests (i.e. Smoke, Regression, Integration, End to End) based on the requirements.

• Lead a team of 10 store associates with a three-part leadership team.• Diagnose and troubleshoot hardware/software issues on customer devices.• Assist with safely securing customer data on mobile devices.• Assist customers with data backup and recovery.• Ensure store is compliant with appropriate handling of customer’s private and sensitive data (PII).• Responsible for establishing, implementing, and evaluating store inspections and audits. • Monitor operations for regular compliance with all policies and procedures.• Manage all aspects relating to assigned headcount budget, employee recruitment, employee training, and performance appraisals

Bachelor Of Science - Bs, Information Systems

Associate Of Arts And Sciences - Aas