Ashley Rich Email & Phone Number

Reston, Virginia, US

• Supported client via incident and on-call generated issues in regards to all Cerner Millennium Modules.
• Tested and validated environment refreshes, system patches, ect with testing scenarios and creating various testing data for performance analysis.
• Designed, built, validated, implemented, and maintained Discern Explorer reports and/or CCL.
• Resolved issues with Discern CCL report/script and Discern Rules related issues.
• Configured instrument connectivity to Data Innovations (DI) Interface Manager.
• Ensured connectivity from IM to LIS.

West Orange, New Jersey, US

• Supported client via incident and on-call generated issues in regards to all Cerner Millennium PathNet Modules including Gen. Lab, Micro, Blood Bank, AP, Clinical Reporting, MDI/iBus, Olympus, ESH, Outreach.
• Tested and validated environment refreshes, system patches, ect with testing scenarios and creating various testing data for performance analysis.
• Blood Bank: Built and maintained transfusion products; Modified patient compatibility; Added suppliers; Troubleshooted labels, dispensing, and Digitrax issues; ect.
• Gen. Lab: Aliased send-out tests; Built and troubleshooted clinical reporting (RRD, Expedites); Corrected laboratory orderable builds; ect.
• Recommended changes for system and workflow enhancement.
• Resolved issues made via ticketing software.

Atlanta, GA, US

• Provide legacy support for Cerner Millennium PathNet (Gen. Lab, Micro, Blood Bank, and AP), and CoPath Plus involving new change requests, troubleshooting incidents, helping train, and managing and delivering various.
• Addition and modification of end-user security for new and current users including their user accounts and/or user security groups.
• Designed, built, configured, validated, implemented, and monitored lab changes requested by staff using a change control process.
• Provided various support for CoPathPlus with regards to the Anatomical Pathology department such as billing, clinical reporting, dictionary edits, ect.
• Worked with laboratory staff, vendors, and other technical support to get new MDIs interfaced with Cerner Millennium including design, build, testing, validation, and support.

Switzerland 🇨🇭, CH

• Project managed multiple projects for the Data Innovations Instrument Manager middleware application.
• Collaborated with the client, other technical team members, and managers in order to prioritize the work, delegate the tasks, and deliver the job completed successfully.
• Installed software after working with client technical support in building server and applying the appropriate needed pre-work.
• Designed and built the application out as needed by the client including testing and validation of the system in a test environment prior to go-live.
• Go-live and after go-live support offered to client post every project.
• Working with upper-management on project tracking and delivery status.

West Perth, Western Australia, AU

• Provided legacy support for Cerner Millennium PathNet (Gen. Lab, Micro, Blood Bank, and AP), CoPathPlus, Telcore, Rees, and El Dorado Donor.
• Blood Bank: Built and maintained transfusion products; Modified ABO-Rh compatibility; Added suppliers; corrected label printing/verifying issues; ect.
• Worked with third-party vendors in relation to laboratory software such as El Dorado Donor, Haemonetics, Digitrax, Telcore, and Rees.
• Resubmitted data and restarted interfaces associated to El Dorado Donor servers.
• Maintained clinical reporting both to HIM and to physicians using RRD, expedite processes.
• Addition and modification of security for new and current users including their user accounts and/or user security groups.

St. Louis, MO, US

• Project managed multiple projects concurrently including interface implementations, diabetes health tracking services, and test modifications.
• Implemented and managed software affiliated with Atlas and Cerner Millennium including upgrades and system functionality.
• Application focus included design, build, testing, validation, implementation, and maintenance in Cerner Millennium modules such as PathNet (Gen. Lab, Micro, Blood Bank, and AP), Discern Expert, Outreach Services.
• Troubleshooted and modified rules within DI Interface Manager.
• Worked with medical device interfaces’ configuration and troubleshooting.
• Additional tasks included building new tests and organizations; building and modifying Discern rules; creating chart distributions; creating charge transformation rules and building charges for tests; creating patient.

Odessa, TX, US

• Provided customized training for McKesson EMR, Cerner Millennium, and personnel software Kronos.
• Managed software affiliated with McKesson, AllMeds, Allscripts, Cerner, and RelayHealth.
• Design and Build with various Cerner Millennium modules including PathNet, Ambulatory, Women’s Health, Acute, Outpatient Rehabilitation, and Physician Documentation.
• Executed project management and team lead on various projects including patient portal and meaningful use implementations.
• Planned local events for marketing of patient centered applications
• Supported projects such as interface development; conversion between various EMRs; ambulatory and women’s health design, build, and implementation of EMR.

Washington, DC, US

• Screened service treatment records for symptoms associated to disabilities or conditions and valid exposure to various hazardous agents commonly associated with military life.
• Used multiple computer programs to process veteran’s compensation and pension claims.
• Created and sent letters requesting further evidence needed for the claim to progress from both veterans and third parties.
• Set up medical examinations along with requesting medical opinions to provide a nexus between a service related event and current medical complaint.
• Interpreted complex set of laws, rules, and policies.
• Understood and administered current laws, appellate court decisions, precedents, federal regulations, Executive orders, agency rules, agency procedures, and due process.

Washington, DC, US

• Responded to internal and external electronic inquiries via Right Now Web.
• Was responsible for delivering dependable information regarding education benefits.
• Requires the ability to communicate with individuals of multi-cultural backgrounds and dealing with individuals who may be under stress and/or whom may be emotionally unstable.
• Maintained knowledge of VA educational benefits and the changes made to these benefits.
• Reviewed, corrected, and processed educational awards to make certain of accurate payments, eligibility establishment, and entitlement calculations were correct at a high-production rate.
• Ensured schools, both private and public, stay in compliance with VA laws and regulations.

Tulsa, Oklahoma, US

• Presented statistical findings, department reminders, and other data required at meetings via technical and/or oral presentations.
• Assisted in creating and developing a new database for the case management department.
• Assisted clients with referrals, information of benefits, and the application process.
• Visited applicant’s homes for field work along with case managers on occasion.
• Used multiple software programs to update and create databases, edit websites, perform weekly/monthly statistical reports, enter billing data, and more.
• Performed basic office work such as faxing, filing, answering calls, and taking notes.

Bachelor Of Technology (Btech), Applied Technology

Associate Of Science (As), Pre-Nursing Studies

High School Diploma, General Studies