Learning all aspects of the company from Operations, Marketing, Processing, Originating Underwriting, Post close & Funding.--------------Currently reporting to the Chief Marketing Officer and responsibilities include but not limited to: Implementing database management system for lead generation programs (BRO, ACT, Outlook, Encompass). Maintaining database integrity & directing marketing efforts thru the creation of email newsletters, direct mail, website design & internet search engine optimization. Established branding campaign to local & regional real estate target market (emailing and flyer drops to realtors, builders and financial planners to encourage them to use the services of the company) Development and creation of marketing materials for sales staff to increase effectiveness & market penetration for the company. Created & managed all print media advertising (newspaper, Christian phone book, yellow pages, Facebook).

As a Senior Solutions Consultant with Angie's List, I am tasked with understanding the Service Providers business & then designing an ad campaign to meet their goals. After the campaign has been outlined & designed I close the transaction & put it in play.

Our dealership is a little different than others. I'm not only the Sales Consultant that greets you, identifies your needs & such, but I also am a Finance/Leasing Consultant. I take clients from their very first test drive to showing advantages of Mercedes-Benz versus other brands, picking out the exact vehicle that works for them, negotiate pricing & running lease scenarios & finance scenarios that best suit a client's needs. After clients have chosen to buy from me I then deliver every single vehicle that I sell, which means, I show clients the entire ins & outs of their new vehicle, go through all financial paperwork & make them feel at home in their new Mercedes-Benz. I then have built & maintain relationships with all of my clients. After a client drives away in their new vehicle, I ensure after sale follow-up to maintain customer satisfaction scores at or above company standards. My purpose is to give clients the best possible service with a smooth and easy car buying process. I am the first certified Mercedes-Benz Product Concierge for our dealership which in a nut shell means I help all customers, lead product clinics, walk the service drive to answer owner questions & train other dealership personnel.

Work directly with prospective students who have expressed interest to enroll in an upcoming quarter at ITT Tech Online. Individual accountability for conversion numbers (Pre-req, FA Conduct, Pre-Pack, PKGD, Active Students). Daily updates to S3 and ASR updates are mandatory. Preparation for weekly SHOW Meetings and Quarterly Boardrooms. Playing an active role in AR reduction and prevention through accurate and timely Packaging

Responsible for handling all customer inquiries & disputes. Itemized & totaled customer merchandise selection at checkout counter, using cash register & accepted cash & charge card for purchases. Resolved customers' service & billing complaints by performing activities such as exchanging merchandise, refunding money, & adjusting bills.

Obtained & received merchandise, totaled bills, accepted payments & made change for customers in retail store. Set up advertising displays & arranged merchandise on counters and tables to promote sales. Responsible for interacting with each customer to inform them of daily sales, new arrivals & promotions. Trained new employee in the basic run down & daily operations of the store.

Cold called to various Indianapolis locations. Researched the target market & identified customers. Developed strategic marketing sign campaign. Planned events for the company. Created a Facebook page & a newsletter, which were first's for the company. Attended company meetings & gave input when necessary. Directed the schedules & duties of the two other interns. Helped complete a mass mail merge.