Ashley Carvalho Email and Phone Number
As a proven program and operational leader, I effectively engage cross-functional stakeholders in adopting solutions that enhance business deliverables and results. Additionally, I excel in cultivating strong relationships with partners and clients while effectively managing resources in launching new programs, products, and services.As Global Program Manager for HubSpot’s Services Program, I am currently working with stakeholders in sales, service, and operations departments to improve partnership engagement throughout the pre-sales process. Within this role, I astutely develop detailed project plans to meet customer needs and support program pilots while analyzing and identifying opportunities to enhance processes throughout the customer success organization. Examples of my work include:► Developed and launched HubSpot’s Customer Training Accreditation and Partner Scaled Onboarding Accreditation. Adopted applicant tracking software (ATS) to improve accreditations process efficiencies and scale accreditations.► Led an operations team focused on building, launching, and facilitating accreditations for HubSpot Solutions Partner Program, including evaluating 150+ applications for the Advanced CMS Implementation credential. ► Reached and engaged 110 dormant partners for HubSpot, growing a book of business from the ground up to deliver 200%+ of quota with 40% of production based on install, cross-sell, and multi-product sales.► Headed donor recruiting and retention for the bone marrow registry in the New England region, collaborating with community leaders, corporate leaders, and hospitals to host recruiting and fundraising events.I earned a Dual Bachelor’s degree in Anthropology and Legal Studies at the University of Massachusetts, Amherst. I am currently pursuing my Certified Project Management Professional credential and am formally trained in Marketing Analytics as well as Front End Web Development and Project Management.
Lift Enablement
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Vice President, ProgramsLift Enablement Mar 2024 - PresentSeverna Park, Md, Us
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Director Of Program And Capabilities DevelopmentLift Enablement Mar 2023 - PresentSeverna Park, Md, Us
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Small Business Manager - Ramp AccelerationHubspot Oct 2022 - Jan 2023Cambridge, Massachusetts, UsIn this role I designed, implemented and lead the sales training program a 12-month interactive program for new sales reps which included live training, workshops, peer to peer coaching, and leadership evaluations. Additionally, these resources supported the growth and development of a 200 person sales organizations, including the management team. During this time I also collaborated with sales leadership to plan and facilitate leadership off-sites and segment-wide workshops the directly contributed to the continued high performance of the Small Business sales segment. -
Senior Manager, PartnershipsWorkvivo Apr 2022 - Aug 2022Cork, IeDurning my time in this role I provided strategic leadership for building a channel partner program for an Ireland-based startup. Liaised with multiple departments globally while sourcing new partners, implementing KPIs, and developing sales enablement for the new partner team. -
Global Program Manager, ServicesHubspot May 2021 - Apr 2022Cambridge, Massachusetts, UsIn this role, I collaborate with key stakeholders in sales, service, and operations departments to improve engagement with HubSpot Solutions Partners throughout the pre-sales process. I manage multi-step accreditation processes for four credentials: CRM Implementation, CMS Implementation, Customer Training, and Scaled Onboarding. My contributions include analyzing and identifying opportunities to enhance processes throughout the customer success organization. I also create strategic project plans to meet customer needs and assign resources to support program pilots.
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Accreditation Program ManagerHubspot Dec 2020 - May 2021Cambridge, Massachusetts, UsDuring this time, I defined and launched program-specific accreditation requirements in collaboration with various service teams, including developing processes to test and validate the expertise of HubSpot partners.Additionally, I developed and launched the Customer Training Accreditation and Partner Scaled Onboarding Accreditation. I also led the adoption of applicant tracking software (ATS) to improve accreditations process efficiencies and scale accreditations.
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Program Manager, Partner DevelopementHubspot Nov 2019 - Dec 2020Cambridge, Massachusetts, UsIn this role, I led an operations team focused on building, launching, and facilitating accreditations for HubSpot Solutions Partner Program to ensure the largest and most complex customers received optimal service levels. My contributions include creating and implementing a rigorous partner application process for Advanced CMS Implementation accreditation in four global regions: NAM, EMEA, LATAM, and APAC.
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Enterprise Implementation Partner ManagerHubspot Apr 2019 - Nov 2019Cambridge, Massachusetts, UsIn this role, I sourced, identified, and validated top enterprise CRM implementation talent within HubSpot’s Partner Program. This involved designing and deploying a rigorous partner application process for the Advanced CRM Implementation Certification credential in North America, EMEA, LATAM, and APAC regions.
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Agency Partner Manager - Agency Partner ProgramHubspot Jun 2016 - Apr 2019Cambridge, Massachusetts, UsI was hired to manage 85 agency partners while producing an overachieving book of business and helping onboard new partners. My contributions include:* Captured 124% of an aggressive quota in 2018 with 33% of the MRR within the book of business based on install base, cross-sell, and multi-product sales.* Grew a dormant book of business to 208% of quota in 2017 with 40% of the MRR produced based on install base, cross-sell, and multi-product sales. Awarded Presidents Club (for 125%+) as a result.* Reached and engaged 110 dormant partners out of a cleanup project with approximately 400 accounts; 38% of partners achieved tiered status by EOY Developed the Agency Partners Foundation program.
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Donor Recruitment CoordinatorDkms Delete Blood Cancer Jul 2013 - May 2016New York, New York, UsDuring my time as the Northeast Donor Recruitment Coordinator, I cultivated strong relationships with patients, communities, companies, and colleges for the purposes of donor recruitment for the bone marrow registry list. I also led multiple trainings and speaking workshops.I also led the National College Program, overseeing the strategy and development of the college program across multiple departments. As part of this effort, I launched and actively managed the DKMS Student Ambassador Program while developing national partnerships with other entities in the collegiate field.
Ashley Carvalho Skills
Ashley Carvalho Education Details
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University Of Massachusetts AmherstGeneral -
University Of Massachusetts AmherstAnthropology
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University Of Massachusetts AmherstAnd Science
Frequently Asked Questions about Ashley Carvalho
What company does Ashley Carvalho work for?
Ashley Carvalho works for Lift Enablement
What is Ashley Carvalho's role at the current company?
Ashley Carvalho's current role is Global Program Manager ► Sales Leader • Partner Operations Management • Enterprise Program Leadership • Partner Solutions Management.
What schools did Ashley Carvalho attend?
Ashley Carvalho attended University Of Massachusetts Amherst, University Of Massachusetts Amherst, University Of Massachusetts Amherst.
What skills is Ashley Carvalho known for?
Ashley Carvalho has skills like Leadership, Youth Development, Presentation Skills, Consultative Selling, Hubspot Marketing Hub, Powerpoint, Social Media, Administrative Activities, Public Speaking, Client Relations, Hubspot Service Hub, Training And Development.
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