Certified Life Coach and Career Counselor

· DATABASE ADMINISTRATION: Assist in administering assigned databases, with backup and recovery operations, database patching, and upgrades. Proficiency in Oracle 12c RDBMS and Weblogic/Tomcat, Banner Student Information System and associated integrated systems. Ellucian Solutions Manager (ESM), JAVA, Jenkins, and Redhat 7.x or higher. Assist in managing user accounts, deploying server operating systems; assist in managing system configurations, building test environments to evaluate… Show more · DATABASE ADMINISTRATION: Assist in administering assigned databases, with backup and recovery operations, database patching, and upgrades. Proficiency in Oracle 12c RDBMS and Weblogic/Tomcat, Banner Student Information System and associated integrated systems. Ellucian Solutions Manager (ESM), JAVA, Jenkins, and Redhat 7.x or higher. Assist in managing user accounts, deploying server operating systems; assist in managing system configurations, building test environments to evaluate changes prior to production.· DATA MANAGEMENT: Maintain releases of Banner 9 applications, troubleshoot and fix errors in existing applications systems. Assist data warehouse team with development needs, query performance and tuning, troubleshooting and resolving a variety of problems and issues. Prepare documentation of tools, procedures, diagnoses, repairs, and requirements. Show less

· DATABASE QUERY AND MANIPULATION: Write program specifications for new computer programs and changes to existing programs with minimal direction. Manage, maintain, and administer PeopleSoft System and Silkroad Learning configuration management systems. Implement standardized systems builds and software deployment packages. Perform security configurations within the system following industry best practices and standards. Write custom reporting using SSRS.· COMMUNICATION: Interface with… Show more · DATABASE QUERY AND MANIPULATION: Write program specifications for new computer programs and changes to existing programs with minimal direction. Manage, maintain, and administer PeopleSoft System and Silkroad Learning configuration management systems. Implement standardized systems builds and software deployment packages. Perform security configurations within the system following industry best practices and standards. Write custom reporting using SSRS.· COMMUNICATION: Interface with users to determine the use of and requirements/specifications for development and/or modification to assigned business system/system application. Collaborate with other team members to solve problems. Show less

· TECHNICAL WRITING: Maintain existing documentation, and author new how-to guides and tutorials on a wide range of topics relevant to Ivanti products. researching, writing, editing, optimizing, and publishing content aligned with company and team objectives. producing high-quality documentation· INTERNAL/EXTERNAL TRAINING: Manage learning management system (LMS) ThoughtIndustries by creating courses, lesson plans, assessments, and more. Update Jive Intranet with training materials.

· SYSTEM ANALYSIS: Timely resolution of development or support issues related to PeopleSoft HCM and Financials. Identify opportunities and recommend processes for improving service efficiency and effectiveness. Understand and implement technical specifications for new or revised computer programs. Provide technical assistance by responding to inquiries regarding errors, problems, or questions with programs.· PROGRAM DEVELOPMENT: Design, write, debug, and maintain computer programs in… Show more · SYSTEM ANALYSIS: Timely resolution of development or support issues related to PeopleSoft HCM and Financials. Identify opportunities and recommend processes for improving service efficiency and effectiveness. Understand and implement technical specifications for new or revised computer programs. Provide technical assistance by responding to inquiries regarding errors, problems, or questions with programs.· PROGRAM DEVELOPMENT: Design, write, debug, and maintain computer programs in appropriate programming languages based on the programs’ functional and technical specifications. Design, create, and maintain unit test plans and runs tests to find errors and confirm program meets specifications. Develop and manage SQL queries used for reporting and data organization.· RESEARCH AND TRAINING: Create and maintain technical documentation of changes to computer code, programs, and specifications. Comply with and help define standard policies and procedures. Develop internal training documentation for functional and development teams. Show less

· SYSTEM ANALYSIS: Conduct functional development requests including projects, enhancements, upgrades, patches, break fixes, etc., within the PeopleSoft Financials Asset Management and Budget Prep modules. Provide system analysis of business and user needs. Create and implement test plans and test scripts.· USER DOCUMENTATION: Create functional specifications related to releases, change task documentation, and end-user documentation. Train end-users and create learning objects –… Show more · SYSTEM ANALYSIS: Conduct functional development requests including projects, enhancements, upgrades, patches, break fixes, etc., within the PeopleSoft Financials Asset Management and Budget Prep modules. Provide system analysis of business and user needs. Create and implement test plans and test scripts.· USER DOCUMENTATION: Create functional specifications related to releases, change task documentation, and end-user documentation. Train end-users and create learning objects – presentations, business process documents, charts/diagrams. Show less

Complete freelance work while attending college full-time. Wide range of contracts completed, including computer hardware/software repair, web development, online sales, graphic design, and computer network consulting.

Perform help desk support to end users to troubleshoot and resolve software, hardware, and network issues. Create accounts within Microsoft Windows Active Directory, and assist users with getting setup on a computer. Apply proper user and group security roles to ensure confidentiality of data. Receive purchase requests, order new equipment, and setup new devices to company and organization standards. Train new associates on systems, processes, and procedures.Key… Show more Perform help desk support to end users to troubleshoot and resolve software, hardware, and network issues. Create accounts within Microsoft Windows Active Directory, and assist users with getting setup on a computer. Apply proper user and group security roles to ensure confidentiality of data. Receive purchase requests, order new equipment, and setup new devices to company and organization standards. Train new associates on systems, processes, and procedures.Key Contributions:Replace 200+ laptops and desktops through organization PC Replacement project.Employee of the Quarter Award as voted by upper management and peers. Show less

Route BrightHouse work orders to contracted technicians. Contact customers to gain approval for early time of arrival, reschedule appointments, or advise if technician is running late. Assist morning equipment checkout and complete documentation for administration. Assist with training new employee.

Transport inpatients to and from radiology department, assuring safety and comfort.Assess doctor orders/charges and input into computer system.Assist outpatients at front desk in a professional and timely manner.

Receive and sort mail accurately by hand and machine.Input new applications into computer system, review customer accounts.Review and apply policy numbers to new and renewed insurance applications.