As the District at The Georgia Hemp Company, I cultivate and train our employees to professionally consult, recommend and execute. I have grown a team of 5 into a team of 40+ team members. My leadership style encourages self sufficiency and growth from within. I oversee 4 locations in the metro Atlanta area and regularly visit to maintain structure and consistency throughout. I also engage with our vendors, suppliers, customers and event organizers to maintain relations. •Interview prospective hires and provide input regarding candidates’ fit and performance potential.•Achieved an impressive revenue growth of 7% 2022-2023 •Supervise inventory forecasting, order fulfillment, order replenishment and documentation•Maintain customer satisfaction through active listening, extensive product knowledge and gathering interpersonal skills.•Train 150+ new associates via coaching on company policies, procedures, and best practices. Demonstrate superior customer service and work ethic to lead by example.•Spearhead social media and traditional marketing initiatives for local business to drive customer engagement and support sales efforts.•Coordinate and execute 50+ events

•Supervise and manage store staff, including recruitment, training, and performance evaluations.•Prioritize and maintain a high standard of customer service, resolving escalated concerns, and ensuring customer satisfaction.•Relayed comprehensive cannabinoid education to team members and customers, including providing product recommendations that support specific needs

•Trained 25+ new team members, emphasizing customer service.•Cross-trained in several departments to provide efficient service in high-volume store.•Lead in-store ordering and phone calls, including providing personal consultations, upselling to maximize revenue, accurately entering data, and overseeing final packaging. •Organized, assembled, and packaged 150+ orders daily to be shipped across the country.•Adapt to various roles and responsibilities within the team, contributing to a flexible and dynamic work environment.•Participate in events and promotions, contributing to the overall success of community engagement initiatives.•Relay comprehensive knowledge to customers, including providing product recommendations that support specific lifestyle and dietary needs.•Performed administrative tasks, including responding to inquiries about orders, products, and wholesalers, ensuring a smooth customer experience.

Throughout my tenure at Whole Foods / Amazon, I have had the opportunity to excel in progressively responsible experiences, and often perform managerial duties on occasions when our managers are unavailable. In fact, I have been named Employee of the Month on two separate occasions in recognition of my exemplary performance and expertise in building and maintaining customer relationships. A few highlights of my ability to work above and beyond expectations in this role include:• Training 20+ new associates on company policies, procedures, and best practices. When training, I make certain to lead new associates by example and to model superior customer service and work ethic.• Partnering with our managerial team to interview prospective hires. In these panel interviews, I ask strategic questions to assess each candidate’s performance potential and provide input to aid in hiring decisions.• Leading our store-wide Holiday Table ordering process, which involves processing 200+ custom orders during our busiest time of year. I provide personal consultations to each customer, upsell whenever possible, accurately enter data, and oversee the final packaging process.Working with Whole Foods / Amazon has provided me with the opportunity to learn more about organic farming and nutrition, two topics that have captured my interest. I have enjoyed visiting local farms to learn more about growing produce and partnering with customers to provide them with product recommendations that support their specific dietary needs.This customer-facing role has strengthened my ability to communicate clearly with a diverse group of people. Additionally, working in this high-traffic location has improved my multitasking and organizational skills.

In my role as Marketing Manager for this family-owned laundry service company, I spearhead both social media and traditional marketing initiatives to drive customer engagement and support sales efforts. After conceptualizing, designing, and implementing a comprehensive marketing strategy, our sales increased by 125% in only 5 months. Examples of specific marketing tactics that I implemented include:• Designing and launching a company website to provide our customers with basic information like hours of operation, a description of services, and fees, as well as to highlight current promotions.• Creating a logo and visual brand identity to bolster brand recognition among our customer base.• Launching Facebook and Instagram accounts after devising a content strategy for each platform. Additionally, I consistently engage with our followers while ensuring that our brand messaging remains consistent.• Identifying Facebook groups and Reddit channels for targeted advertising campaigns. I always check and adhere to advertising guidelines before posting any content to support our positive brand identity.I also spend a significant amount of time on-site, engaging with our customers to understand their needs and their reasons for choosing our company instead of our competitors. I use that information to devise promotions and sales that will excite our customers, as well as to write, edit, and post customer testimonials to our social media channels to engage even more of our target market. In this role, I have developed my communication and strategic planning skills. Most of all, I have enjoyed interacting directly with customers to gather valuable input that helps to drive our revenue growth.

While staffing one of the busiest Publix locations in the Atlanta area as a cashier, I became proficient in quickly processing cash and credit transactions while providing the high standards of customer service for which Publix is well known. In addition to my cashier tasks, I was cross-trained in several departments so that I could contribute to the areas that needed the most assistance at any given time. In addition to my daily responsibilities, I also trained 30+ new employees per our company procedures, always emphasizing the importance of providing superior customer service. After recognizing my excellent communication and persuasive skills, my management ream selected me as our store representative to canvas for our annual March of Dimes fundraiser.