Ashley Cavanagh Email & Phone Number

Austin, Tx, Us

Burnet, Texas, United States

Built and manage a thriving "pop-up" pet grooming business focused on exceptional customer service and operational efficiency. This is a temporary endeavor while pursuing my next big role in Customer Success, Marketing Operations, or Project Management.

Remote

Built and implemented a scalable Customer Success strategy to drive client satisfaction, retention, and revenue growth.Reduced client churn and increased annual retention rate through proactive account management, tailored solutions, and consistent client engagement.Developed and executed strategies for lead generation, brand awareness, and cross-sell/upsell opportunities, leveraging data insights and customer feedback to strengthen long-term relationships.Collaborated closely with and managed cross-functional teams to align on client goals, streamline service delivery, and improve internal processes, enhancing overall client experience.Led contract renewals and negotiations to ensure alignment with client needs and favorable terms, contributing to operational and financial stability.Provided executive-level support in strategic planning, project management, and team leadership, driving agency growth through optimized workflows and innovative content solutions.

Developed and led comprehensive content and customer success strategies to drive client satisfaction and team growth.Directed content publication and built lead generation, event, and email marketing strategies to increase client engagement, satisfaction, and audience retention.Collaborated cross-functionally to design solutions that addressed client pain points, boosting client success and retention.Established editorial, marketing, and operational processes to align content strategy with client needs and internal growth objectives.Managed content production, including newsletters, webinars, and copyediting, ensuring high-quality deliverables that supported both customer and company goals.

Developed and streamlined customer onboarding and customer success processes, reducing churn and improving client experience through analysis and process optimization.Built and maintained strong relationships with industry partners and customers, expanding the customer success resource network.Provided in-depth training and support, helping clients fully utilize the agency to achieve business objectives.Worked collaboratively with cross-functional teams to resolve customer issues efficiently, ensuring a cohesive approach to customer success.

Remote

Provided comprehensive support in content creation, digital marketing, and operational coordination.Developed SEO-optimized content for blogs, articles, and web materials, enhancing online visibility and engagement.Managed social media strategy and content creation, including graphic design to maintain brand consistency across digital platforms.Coordinated travel logistics and event planning, ensuring seamless execution for executive needs.

Forney, Texas, United States

Specialized in high-quality content creation and editorial oversight across diverse topics.Researched and crafted content on parenting, medical, sports, HR, and talent acquisition topics, tailored for target audiences.Edited a variety of manuscripts, ensuring quality and clarity, and managed a literary magazine to promote visibility for emerging writers.Utilized advanced SEO strategies to enhance content visibility, driving audience engagement and supporting client acquisition.

Forney, Texas, United States

Grew the business through strategic marketing and quality service delivery, handling financial operations and contractor management.

Rowlett, Texas, United States

Side gig, self-employed certified pet stylist. Allowing myself a break from the grind by continuing to care for animals part-time.

Rowlett, Texas, United States

Gilmer, Texas, United States

Gilmer, Texas, United States

Gilmer, Texas, United States

Education record

Education record