• Operational liaison between SunPower and its dealer network while supporting them in all aspects of doing business with SunPower.• Recognized a process that touched multiple departments that needed improvement. Worked cross-functionally to build a process map and workflow to improve the overall process, generating additional revenue for the company. • Documented processes and procedures within the department onto SOPs.• Utilized SharePoint and Onenote to house and organize essential knowledge and procedural documentation.• Utilize Salesforce and Qlik reports to monitor dealer projects/contracts and forecast what projects will be completed for the quarter using Excel. VLOOPUP, XLOOKUP, Pivot Table, and Formulas.• Utilize Oracle for any payment inquiries. i.e. missing invoices, payments on hold, and payment releases. • Provide support to the dealers to solve financial product-related issues promptly.• Create reports and build custom dashboards in Salesforce to help monitor project status and push to get them across the finish line for revenue. • Personally selected by management to create and record dealer-facing training videos. • Compliance Enforcement: Evaluate compliance with dealers not meeting the Service Level Agreements. Monitoring Licenses and Insurance Certificates are up to date.• Follow up with dealers on aging Lease/Loan contract paperwork and work closely with Dealers to meet SLAs in place.• Manage dealer contract cancellations.• Terminations - work with internal operations teams, SunPower Sales Manager, and dealer to recover company assets, minimize SunPower financial exposure, follow through with the termination process, and manage the transfer of the installation to another dealer.

• Identifying, monitoring, and/or resolving vendor escalations.• Weekly and monthly reports to team regional manager including root cause analysis. Utilizing Tableau and Salesforce reports and exporting into Excel to then highlight the needed information to showcase to management. • Working with management and team for potential ideas to help build out tools/reports within Tableau to make their day run more efficiently.• Daily follow-up with vendors on work orders and bids to confirm they are being completed within compliance regulations and with client SLA. FNMA, FHA, REO• Pricing negotiations on work orders.• Selected as a Subject Matter Expert to help test (UAT) and provide feedback for the company's new platform.

• Provide requirements & ideas within user stories to enhance the department’s use of Salesforce, including automate order assignments that cut manual work by more than 50% & perform functional testing as needed.• Build custom objects, fields, & page layouts in Salesforce sandbox to aid in design & development for the departments platform daily use. The department is able to utilize me with my skills to cut out having to submit tickets and waiting months for a function to be built out within the platform. • Build reports & dashboards to track order assignments, recruiting, leads, & compliance within Salesforce. This cut manually pulling reports from SSRS daily & weekly.• Integrate Formstack into Salesforce for Vendor application intake.

• Daily follow up with vendors on work orders and bids to confirm they are being completed within compliance regulations and to client specs. FNMA, FHA, REO• Identifying, monitoring and/or resolving vendor escalations.• Weekly and monthly reports to team regional manager including root cause analysis.• Pricing negotiations on work orders.

•Worked on multiple projects with the project management office to streamline, improve, document, & implement process/system improvements, including organizational projects on cross-functional teams.•Improved recruiting/orientation process.•Provide Support for proprietary & customized end-user system applications.•Provide supporting documents & processes for audits.•Redesigned multiple processes within the department that improved efficiency & captured KPI’s.•Recognized subject matter expert for the department for projects, communications, data migrations, and vendor accounting.•Maintain 500+ confidential vendor files; research and resolve invoice discrepancies and issues, correspond with vendors & respond to inquiries. Vendor files include background checks, insurance and W9 verification.•Compile & review debit/credit reports from Workday for AP as well as pulling remit reports .•Mediate conflicts with vendors; research & resolve escalated cases in a timely manner.•Served as an Executive Assistant to the department VP. Scheduled meetings & provided detailed minutes of the meetings, prepare internal & external documents & emails that are time-sensitive with confidential information while upholding a strict level of confidentiality along with additional secretarial duties.•Manage vendor relationships from on-boarding till the end of the life cycle throughout the US.•Performed reviews of Master Service Agreements to ensure compliance of insurance requirements. Helped build the original MSA used by Assurant Field Services.•Construct multiple mass communications to the vendor network that were time sensitive.•Design company document layouts for the department; Vendor packet, including vendor pricing to be sent out externally to vendors.•Call on vendors to provide updates on work orders as well as taking phone calls to assist vendors with work orders.•Ensure optimal quality of reports including ad hoc requests to submit to department Director and VP.

• Worked on multiple projects with the project management office to streamline, improve, document, and implement various process/system improvements, including organizational projects on cross-functional teams.• Improved recruiting/orientation process.• Provide Support for proprietary & customized end-user system applications.• Provide supporting documents & processes for audits.• Redesigned multiple processes within the department that improved efficiency & captured KPI’s.• Recognized subject matter expert for the department for projects, data migrations, and vendor accounting.• Maintain 500+ confidential vendor files; research and resolve invoice discrepancies and issues, correspond with vendors and respond to inquiries. Vendor files include background checks, insurance and W9 verification.• Compile and review debit/credit reports from Workday for AP as well as pulling remit reports .• Mediate conflicts with vendors; research and resolve escalated cases in a timely manner.• Served as an Executive Assistant to the department VP. Scheduled meetings and provided detailed minutes of the meetings, prepare internal and external documents and emails that are time-sensitive with confidential information while upholding a strict level of confidentiality along with additional secretarial duties.• Manage vendor relationships from on-boarding till the end of the life cycle throughout the US.• Performed reviews of Master Service Agreements to ensure compliance of insurance requirements. Helped build the original MSA used by Assurant Field Services.• Construct multiple mass communications to the vendor network that were time sensitive.• Design company document layouts for the department; Vendor packet, including vendor pricing to be sent out externally to vendors.• Call on vendors to provide updates on work orders as well as taking phone calls to assist vendors with work orders.

• Cold call vendors to recruit for the Preservation network based from leads received from our website or leads I personally searched for via the internet. • Process background checks and W9 verification within the IRS system.• Reached out to current vendors in the network to negotiate distance fees to complete orders out of coverage areas within Vendor Search.

• Delivered exceptional customer service and listened to the customers’ needs and wants.• Handled merchandise transactions.• Processed credit and cash returns and exchanges.• In-taking Shipment and processing in to the system.• Stocking backroom and floor.• Directing floor sets.• Maintained and organized marketing materials

• Coach team members in ways to think outside the box to grow their skills.• Meet hourly and daily segment goals.• Resolve escalated situations between the store and customers.• Training new hires.• Responsibility of opening and closing which includes handling cash drawers and bank deposits.

• Acted as an executive assistant to the center director which included but not limited to scheduling conferences with parents, call to confirm and schedule a makeup classes and Accounts Receivable.• Performed administrative duties for the center by creating the class schedule and setting the floor every hour for the student’s lessons.• Assisted teachers with instructional techniques, classroom management, and curricular issues with students• Update student’s notebooks for next lessons along with testing students to see where they place academic wise if needed to advance. Proctored tests for students for academic placement within the program• Trained new teachers • Teach while sitting in for a teacher that was out• Taught after school program at a local elementary school through Sylvan learning This was a rewarding position as i got to experience children growing in their learning skills and interact with parents.

• Provided exceptional customer service by making sure clients are greeted with a warm welcome and their needs were met by our realtors and confident that they would find the right home. • Assisted the agents with data Entry which involved keeping up with important data and maintained files including closing documents. Constant update of total numbers on how many homes and the amounts the agents closed on for the month/s.• Designed flyers, post cards, newspaper ads, etc. for agents/broker utilizing publisher along with a SunCity brochure that was kept up to date weekly. • Answered phone inquiries from clients regarding listings • Assisted agents from other offices• Performed Administrative duties for the office with ordering supplies, mail distribution, scheduling conferences within the company, and meetings between agents and clients.