Ashley Mcdonnell Email & Phone Number

Pflugerville, Tx, Us

• Coordinated with the C-suite and directors to draft and publish document label policies to be utilized company-wide, compliant with all departments.• Assumed all responsibilities of IT contracts and conducted an audit of all software contracts for validity and best practices. • Oversaw and responded to all technical service requests within Jira. • Reduced the amount of overhead work required by configuring Intune to set up Windows devices, including application controls, permissions, and installations. • Researched, tested, and created Jira Work Management for company-wide business operations while also instructing all back-office employees on how to use Jira Work Management to their advantage.• Designed, constructed, and implemented Jira Confluence site as a new internal documentation scheme that included documentation stacks for End Users, HR, Finance, and Internal IT along with holding training to teach all back-office employees how to create documentation. • Led and conducted the weekly Company Operations meetings that included HR, Automation, Data, Marketing, and IT departments. • Investigated and improved Microsoft 365 overall security environment posture by implementing security for DLP, PIM, MIP, Exchange Online alerts and security for Anti-phishing, Anti-Spam, and Anti-malware. • Increased Microsoft Entra (Azure Active Directory) security posture with Azure logging, diagnostics settings, and a complete overhaul and recreation of the CA policies. • Overhauled the Human Resources SharePoint Site to better support the type of document library needed for both End Users and Internal Human Resources.• Updated Jira Service Management automation and configuration. • Conducted a complete audit of the entire device asset tracking system. Located all missing devices and conducted an inventory of anything that wasn’t currently being tracked.

San Diego, California, United States

• Oversaw a dozen projects and migrations as the Project Technical Lead Investigated and constructed five new implementation plans for process improvement in Exchange Online, Microsoft Entra (Azure Active Directory), Mobile Device Management with Intune, and Device Management for Windows with Intune.• Constructed and proposed an update to the standard Data Loss Prevention (DLP) protections.• Constructed, proposed, and received approval for standard operating procedure (SOP) documentation for the engineering team that was not yet written.• Single-handedly investigated, analyzed, and tested the Mobile Device Management (MDM) SOP for personal mobile devices (BOYD) Constructed, proposed, and received approval for an updated and corrected SOP for MDM and BYOD.• Completed dozens of migrations from cloud and on-premises environments to Microsoft 365 Commercial, GCC-Moderate, and GCC-High environments Lead and conducted countless consultative engagements with clients to discuss their Microsoft cloud needs while offering solutions.• Lead and conducted countless client walkthroughs of their Microsoft environments.• Completed the training and instruction on company engineering policies and procedures for three new senior engineer new hires.• Oversaw the creation and expansion of internal engineer documentation.

United States

San Diego, Ca

- Manage O365 Enterprise system to include Exchange Online, E-Discovery,Azure, limited Intune and entire Office application stack- Assisted the Executive Team in completing E-Discovery investigationsrequired by lawsuits- Assisted with SharePoint security management and access permissionmanagement- Managed black lists and white lists for email flow through Exchange Online- Solve tickets and supervise entire service desk operations for 200 employeesand 200 assets including PC and Mac devices- Established and contributed to the NIST 800-171 compliance team, as the ITLead and was responsible for developing solutions to secure data that isstored in the O365 environment as well as Network Security- Created and revised standard operating procedures- Researched, selected and implemented in-house service desk support (usingFreshService) during the transition from outsourcing to in-house operations- Researched, selected, and implemented new assets and asset managementsystem saving the company over $30,000- Researched, selected, and implemented network equipment upgrade thatcould be managed remotely, nationwide, for all company locations

San Diego, California

I am one of two CSA's IT support staff. I do a wide range of things to include but not limited to the following:- Installing/managing Unifi networks at company locations across the country- O365 Administration- Azure and Exchange Administration - Intune configurations testing- NIST Compliance planning and execution- End point provisioning and repair - Purchasing- Asset management

San Diego, California

Attended maintenance and repair training which included electronics training down to capacitors, resistors, diodes, and other card components. Certified to repair and maintain over 15 different components; required knowledge included electronic knowledge, system knowledge, and the ability to read and decipher technical drawings. Responsibilities also included having to conduct scheduled preventive maintenance as well as repair maintenance.Spearheaded repair and equipment acquirement after severe sea water damage saving almost half a million dollars. Revised, edited, and sought chain of command approval for updated SOP (Standard Operating Procedures) for the divisions day to day operational procedures including maintenance, standing watch, and ship defense procedures. Headed a division of five people including some of higher ranking; responsibilities included personnel management, system maintenance scheduling (both repair and preventive, both at sea and in port), and coordinating with all ship necessities. Maintained accountability for all inventory of all classified (Classified, Secret, and Top Secret) material within the division.

Bachelor Of Science (B.S.), Network Security

I studied the following areas, platforms and protocols during my training: • VMWare • Oracle VirtualBox • UNIX/Linux • LAN/WAN • VoIP •.

Associate Of Science (A.S.), Network Security

Interior Design