Onboarding new franchise owners from lease signing, through buildout, to studio opening.Tracking and communicating with each new owner in HubSpot pipelines.Creating 5 layer layouts in SmartDraw to show specific aspects of how their 9Round Studio should look when completed.

Evaluated customer submissions for qualifying information, enrolled into program, and added discount to accounts. Created daily reports and removed the discounts for customers that have moved their discount to other providers.• Verified customers are receiving the correct discount amount and reporting the amount to be claimed by the federal program.• Worked fallout from bulk enrollments to ensure customers are receiving proper discounts.• Tracked system issues that prevented the addition or removal of the ACP discount.• Identified trends in any processes worked to help create resolutions and improvement to the ACP program.• Trained peers as needed to learn secondary projects within ACP.

Supported the Customer Service team by working device and account promotion escalations. Responded to and closed written correspondence escalations, questions, and complaints.• Processed Power of Attorney requests.• Supported requests of deployed members of the US Military.• Served as rebate and team engagement Subject Matter Expert.

Provided top-tier customer support by addressing complex inquiries and resolving escalated issues, ensuring customer satisfaction and loyalty while upholding the company's service standards.• Solved complex issues for customers with a high repeat rate, while keeping 7-Day repeat rate in the top 75% or better.• Led Retail to Customer Service project to help bridge the gap between Retail, Retail to Customer Service and Customer Service team. • Served as a part of the Charleston Spirit Team creating team incentives for reaching metric goals for the entire center.• Received multiple awards for service and performance including the Charleston Directors club for top 5% performance, Top 25 performance Senior Rep Nationally. and Summit Award for top 10% performance Senior Rep.

Worked directly and indirectly with business customers and account managers to grow revenue, educate on services, analyze cost efficiency, and perform account maintenance.• Gained working knowledge of Work Force Management (WFM), Web Ex, Google Meet, ACSS, and Omni.• Achieved and maintained a rate of 23 or more completed WFM.

Addressed customer concerns, identified issues, grew revenue, and resolved complex scenarios on first contact.• Served as Stand in Leader and Point of Contact for multiple supervisor teams when leadership was unavailable and took escalated calls while serving these teams.

Resolved customer billing and device issues. Taught beginner classes for customers wanting to understand their devices. Assisted with Inventory manager for opening and closing procedures, merchandising and monthly counts of inventory.• Increased revenue by adding new lines of service, and accessory sales to meet or exceed the given quota.• Served as new hire mentor to help develop, acclimate, and educate new employees to Verizon Wireless.

Provided general and specialized support to sales and management teams. Led as technical support for customers when needed.• Managed inventory operations, product merchandising changes, ordered store supplies as needed, and ensured security of demo equipment.

Assisted customers fulfill fashion needs while attaining and exceeding the stores hourly sales dollar goals based on previous year results.Managed shelves, dressed mannequins for new presentations.Trained between 30 and 40 sales associates on store policy and procedure.Merchandised the store for new styles available and season launches.

Provided World Class Service to clients by arranging for altered items, catalogue ordering, shipping orders called-in, tracking out of stock items at other locations, planning launch parties and fashion shows, and personally contacting client bases on a weekly and monthly basis.Re-merchandised the store by rearranging items, redressing mannequins, and according to new stock in order to present a new look to customers weekly.

Led store associates as Pink, Beauty, and Bra Specialist.Processed shipments coming in and out of the store.Re-merchandised store to present new products and represent older products differently, for the purpose of reaching hourly sales goals based on previous year results and promotions.