My hair was on fire for six years as a Medicaid Managed Care Executive. Driving quality outcomes within a heavily regulated and constantly evolving environment was a constant juggling act. There were never enough hours in the day or enough humans to do the work. And yet, every day was energizing. Every day we got to work on moving the needle for individuals and families who needed and deserved access, understanding, support, and community.When we prioritized the highest impact activities and sourced partners who could parachute in and make an immediate impact, we created health outcomes. Those health outcomes drove business outcomes, which freed up time and resources to put back into healthcare access and equity. How?• Reducing Emergency Department Visits with serious mental health conditions by 25% to facilitate more appropriate care and decrease readmission rates.• Reaching and engaging the Spanish speaking community to increase the utilization of digital tools by almost 1000%, and increasing enrollment and referrals.• Mapping consumer journeys and co-designing programs with members and community partners for a triple digit increase in NPS. • Leading and facilitating digital transformation to improve health literacy and access to reduce friction and improve self-serviceNow, I help healthcare organizations improve consumer experience and engagement, particularly for hard to reach and traditionally underserved individuals. Why? Medicaid is all about reaching the hardest to reach and serving the hardest to serve. Outreach and engagement aren’t buzzwords or checkbox activities – how and where we show up is the difference between health and sickness, between supported and slipped through the cracks. Getting it right there is how we scale better healthcare for all consumers.It’s the difference in our bottom lines as well. Readmissions, poor medication adherence, and inadequate health literacy cost the system almost $500 Billion annually. At a time when trust is down, costs are up, and new players enter the market every day, we can’t afford not to optimize our outreach.Healthcare organizations across the care delivery system have an opportunity to do what my teams have always excelled at: leveraging consumer insights, digital technology, and community partnerships to design and implement high-touch programs. Together, we will create meaningful, actionable experiences that deliver tangible outcomes – for humans and the organizations that serve them. I’m here to be the kind of partner I needed when I was in your seat. Let’s chat.