I worked with emerging and high-growth companies to provide sales/customer experience design & strategy, executive coaching, mentorship and leadership.

Woven's mission is to eliminate the gap between talent and opportunity through real-world engineering scenarios analyzed by real engineers.My goal at Woven is that every customer builds a world-class engineering team accelerated by the use of our product.

Cratejoy is the only all-in-one subscription box solution to help you launch, grow and scale your company. We provide the leading subscription box platform that allows you to launch and grow your business faster and more efficiently - no coding or plug-ins required.I provided executive leadership for the sales, customer success and support functions during a period of investment in B2B SaaS initiatives. These teams were responsible for new business, onboarding, training, product adoption, community, technical support and customer retention. - Defined and optimized the Customer Journey and introduced key touchpoints to enable customer success - Analyzed data to understand the sources of customer churn and created programs to address areas of churn risk - Measured effectiveness of customer success initiatives through NPS, CSAT and customer churn- Created a new acquisition channel via outbound sales initiatives- Drove awareness of customer feedback across departments to influence product and program roadmaps - Managed staffing allocation, hiring and training of sales, customer success, support and third party vendors- Implemented process improvements to improve overall customer experience

In December 2018, WeddingWire, Inc merged with XO Group, Inc and rebranded as The Knot Worldwide. With over four decades of expertise in the wedding industry, The Knot Worldwide is the largest global wedding planning company. Having inspired and empowered more than 40 million couples to plan a wedding that’s uniquely them, The Knot Worldwide provides leading wedding marketplaces, personalized wedding websites, planning tools and registry services with its brands in 15 countries across North America, Europe, Latin America and Asia.Senior Director – Customer Experience 04/2016 - 07/2017Stepping into a broader role, I oversaw customer experience initiatives to effectuate improvements through segmentation and strategy. As the primary company representative for customer mindset, I also managed miscellaneous internal projects that had a customer impact. Director – Customer Success 12/2012 - 04/2016I created and managed the Customer Success program with initiatives to reduce churn, improve satisfaction, and drive the experience for WeddingWire’s paying customer base.Director – Sales Operations 01/2009 - 12/2012Charged with creating the sales operations function to grow sales efficiency and revenues through SOP development, data integrations, partnerships/acquisitions customer management, KPIs/metrics, training, CRM and performance recognition initiatives.Vendor Relations Manager 03/2008 - 12/2008I introduced the WeddingWire brand to new markets as one of six inaugural salespeople.

CEB is the world’s leading member-based advisory company. We have a unique view into what matters — and what works — when capitalizing on drivers of business performance. With 30 years of experience working with top companies to share, analyze, and apply proven practices, we begin with great outcomes and reverse engineer to help you unlock your full potential.- Supported the program’s top Associate Director of Sales in scheduling introductory calls with General Counsel at high-growth companies- Conducted research to understand current challenges and developed compelling marketing campaigns through a mix of warm and cold calls- Awarded Falls Associates Circle to Barcelona, Spain by achieving 189% of third quarter goal