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Ashley Crane Email & Phone Number
Director of Customer Success
at
Braze
1 work email found
@braze.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Success
Location
Greater Sydney Area, Australia
Company size
Who is Ashley Crane? Overview
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Quick answer
Ashley Crane is listed as Director of Customer Success at Braze, a with 2107 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at braze.com and a matched LinkedIn profile for Ashley Crane.
Ashley Crane previously worked as Senior Manager, Customer Success | Braze AU at Braze and Senior Customer Success Manager | Braze Operating Partner AU/NZ at Braze. Ashley Crane holds Bachelor, Engineering from University Of Technology Sydney.
Company email context
Email format at Braze
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{first}.{last}@braze.com
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Profile bio
About Ashley Crane
An experienced manager, currently leading teams of Technical Support professionals and enabling them to do their best in delivering positive client experiences. Proficient at managing teams across multiple time zones and adapting processes and business practices to be culturally appropriate as required to drive results in support of organisational goals.I enjoy coaching and mentoring my team to be prepared to deliver best practice assistance when clients need help. At heart I'm a "tech head" who loves to see technology used to solve real world problems, I have a curious nature and love to get my hands dirty developing a working knowledge of the applications & platforms my team are supporting. This helps to enable informed conversations both externally (with clients) and internally (with Engineering & Product Management teams). In addition to direct responsibilities leading Technical Support, I've enjoyed being able to contribute to company success through involvement in programs/activities such as; Creation of an Expand Selling program, Launching a Client Advocacy program within the Australia - Pacific region, acting as Master of Ceremonies (MC) for many events such as company kickoff meetings, User Forums & Webinars. I believe that working together alongside other functional teams, the Technical Support team can be an asset that strengthens client relationships and contributes to the success of your company. When not working I like to relax by finding & drinking good coffee (keen fan of the aeropress) & doing things outdoors (running, cycling, walking).
Listed skills include Enterprise Software, Spatial Databases, Salesforce.Com, Business Intelligence, and 46 others.
Current workplace
Ashley Crane's current company
Company context helps verify the profile and gives searchers a useful next step.
Braze
13 roles · 30 years
Ashley Crane work experience
A career timeline built from the work history available for this profile.
Senior Manager, Customer Success | Braze Au
Current
Mar 2023 - Present
Senior Customer Success Manager | Braze Operating Partner Au/Nz
Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love. Every interaction is powered off a live-view of a customer, allowing cross-channel, personalised experiences at scale.
Jun 2020 - Feb 2023
Director Of Customer Success
Current
North Star
As a Director of Customer Success my role includes managing multiple teams that are responsible for the Braze book of business across SMB, Scale & Enterprise markets. This encompasses building strong relationships with customers, identifying and mitigating risks and development of team members to fulfill their career potential & contribute to the success of North Star.
Mar 2023 - Present
Senior Customer Success Manager - Braze
North Star Aunz
As a Customer Success Manager my role includes:- Primary relationship owner for assigned customers- Building strong relationships with customers in order to act as trusted advisor at different stages of customer lifecycle- Help customers to realise ROI from their investment in the Braze platform- Act as a thought leader for customers, analysing use-cases and recommending best practices to drive improved results
Jun 2020 - Feb 2023
Regional Director, Software Support
Managing a team of Technical Support professionals across the Asia Pacific region who are responsible for providing positive experiences when Pitney Bowes (PB) clients & Partners contact us for assistance with their PB software products & solutions. Products cover 3 * Lines of Business (LOBs) and span Desktop, Enterprise and SaaS solutions.Additional duties & experience including:- Client related responsibilities; APAC Client Advocacy program (developed, implemented & managed client advocacy program), APAC Technical Support VOC (Voice of the Customer) & Client Experience (CX) action management team- Company related. Creation & Global lead for "Expand Selling" program, generating Leads from Support interactions. Delivered an order of magnitude increase in won Sales year and continues to perform strongly- Communications. Coordination of communications for PB Software Support team. Development of communications strategy. Planning, creation & delivery of content for global team- MC role/public speaking activities for events such as User Forums & Company Kick Off- Facilities management activities for PB Software (Sydney) office
Mar 2012 - Feb 2020
Senior Manager, Technical Support
Pitney Bowes Business Insight
Jun 2010 - Feb 2012
Manager, Technical Solutions
Pitney Bowes Business Insight
2009 - 2010
~1 yr
Manager, Technical Solutions
2008 - 2009
~1 yr
Senior Solution Architect
2006 - 2008
~2 yrs
Solution Architect
2004 - 2006
~2 yrs
Presales Engineer
1999 - 2004
~5 yrs
Technical Support Consultant
1997 - 1999
~2 yrs
1 education record
Ashley Crane education
FAQ
Frequently asked questions about Ashley Crane
Quick answers generated from the profile data available on this page.
What company does Ashley Crane work for?
Ashley Crane works for Braze.
What is Ashley Crane's role at Braze?
Ashley Crane is listed as Director of Customer Success at Braze.
What is Ashley Crane's email address?
AeroLeads has found 1 work email signal at @braze.com for Ashley Crane at Braze.
Where is Ashley Crane based?
Ashley Crane is based in Greater Sydney Area, Australia while working with Braze.
What companies has Ashley Crane worked for?
Ashley Crane has worked for Braze, North Star, North Star Aunz, Pitney Bowes Software, and Pitney Bowes Business Insight.
How can I contact Ashley Crane?
You can use AeroLeads to view verified contact signals for Ashley Crane at Braze, including work email, phone, and LinkedIn data when available.
What schools did Ashley Crane attend?
Ashley Crane holds Bachelor, Engineering from University Of Technology Sydney.
What skills is Ashley Crane known for?
Ashley Crane is listed with skills including Enterprise Software, Spatial Databases, Salesforce.Com, Business Intelligence, Technical Support, Saas, Mapinfo, and Business Development.
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