Ashley Creech Email & Phone Number

Durham, Nc, Us

Durham, Nc, Us

Raleigh, North Carolina, Us

• System administrator for Salesforce instance and managed integration with Hubspot, GotoWebinar, Groove and Eventbrite.• Responsible for developing and implementing Salesforce to service academic advising and alumni.• Create customized reports in Salesforce as needed to assist with marketing and recruiting initiatives.• Identify and create automated processes using Process Builder to improve day-to-day operations. Most recently automated task assignments for MBA Graduate Assistants to engage with new students as they are admitted.• Provide Salesforce and NextGen user training for our department.• Researched and implemented Groove, a Gmail integration with Salesforce.• Created data validation to maintain the steps in the admissions funnel.• Created lead assignment rules to improve prospect management for admissions counselors.• Responsible for executing weekly imports from university’s AppyYourself instance into Salesforce.• Maintained statistics for accreditation and rankings surveys and reports.

Raleigh, North Carolina, Us

• Served as system administrator for Salesforce instance and managed integration with Hubspot, GotoWebinar, and Eventbrite.• Created customized reports in Salesforce as needed to assist with marketing and recruiting initiatives.• Routinely translated email requests/issues into technical problems that could be solved, and communicated when the issue had been resolved. • Managed student and prospect communications schedule and format, created workflows to automate communications strategy.• Created a paperless application review process for our department. Developed a form using Adobe Acrobat and formalized process for compiling application documents using parameters defined by the admissions team.Managed transition from Hobsons Connect to Salesforce.• Configured our departments application review system (NextGen) and recreated all HTML email templates from previous system.• Provide Salesforce and NextGen user training for our department.• Maintained statistics for accreditation and rankings surveys and reports.

• Responsible for creating paperless forms for parents registration packets.• Created a Student Planner for student and faculty use; involving coordinating information from multiple departments.• Ran reports and maintained emergency contact forms from the student database.• Updated and maintained all school calendars.• Coordinated supervisors for evening “Super Study,” kept accurate attendance records and coordinated make up times with students that have evening classes.• Updated the duty log and help students and parents sign out as needed.• Served as receptionist at the main visitors’ entrance and make sure all visitors are escorted on campus.• Supervised and coordinated 15 work service students.• Designed presentations, pamphlets and t-shirts for various Student Life functions.• Served as the back-up for the school’s switchboard.• Served as a point person in emergency situations and drills.

Raleigh, North Carolina, Us

• In charge of processing enrollment for all year-round programs.• Created custom SQL queries to manage enrollments.• Maintained accounts and files for 750+ participants in a proprietary database.• Provided impeccable customer service to program participants and at the Welcome Center.• General accounting including accepting payments, collecting past due accounts, processing refunds and preparing annual aging reports.• Assisted with special event planning and execution.• Coordinated mass youth program registrations.• Trained and implemented procedures for front desk staff.