Ashley Stevens Email & Phone Number

Waukesha, Wi, Us

Brookfield, Wi, Us

Brookfield, Wi, Us

• Manage the Service Operations technology portfolio and product roadmaps, ensuing product backlog is in alignment with business leadership strategy.• Oversee all stages of product lifecycle from design to production support post release.• Coordinate with business leadership to define business problems and success criteria.• Leverage analytics resources to extract and present data from systems of record to support business cases for new projects.• Identify improvement opportunities within existing applications and recommend solutions, ensuring strategic alignment and leadership support.• Present monthly updates to Executive leadership on project results.• Routinely manage multiple large, cross-functional projects in tandem.

Brookfield, Wi, Us

• Serve as the subject matter and functional expert for Service Operations systems and business operations.• Gather requirements related to Service Operations technology needs and manage delivery through the IT solutions delivery teams.• Present monthly updates to Sr. leadership on project results.• Ensure timely resolution of production issues.• In addition to primary role as lead for Service, served as Lead Analyst and Vendor Relationship Manager for InRiver PIM project deployment and post go-live support through October 2021.

Brookfield, Wi, Us

• Utilize up-to-date expertise and research in Microsoft Dynamics to develop functional solutions for projects and requested enhancements. • Manage customer relationships and expectations across cross functional and virtual teams through open communication processes. • Present monthly updates to Sr. leadership on project results. • Identify and initiate project requests where necessary ensuring accurate definition of project scope, charters, and estimates. • Manage project risks and ensure timely resolution. • Lead project work for ERP enhancements in Service and other overlapping functional areas and systems. • Manage backlog of enhancement requests. • Work in conjunction with support resources to troubleshoot production defects. • Define written test scripts to ensure accurate testing coverage. • Lead testing and post-go-live support for each release.

Cork, Ireland, Ie

Serve as a strategic resource regarding technology and its role in supporting the future of the company. • Research software components and technology and recommend solutions based on customer requirements and business strategy. • Propose new technologies and processes to meet business challenges and strategic objectives. • Provide work estimates to implement and enhance business capabilities through technology. • Create time based project roadmaps to sunset legacy technology and implement new capabilities and systems. • Contribute to the project planning process by identifying opportunities to shape the business through technology. • Socialize the architectural vision to IT and Business colleagues. • Develop, socialize, and maintain Reference Architectures and Capability Models. • Establish governance processes to develop and communicate technology standards, and to evaluate proposals for alignment to standards, strategies, principles, and fitness-for-purpose. • Interview application owners to document and maintain application portfolio data.

Cork, Ireland, Ie

• Facilitate and provide leadership during requirements elicitation sessions in conjunction with appropriate partners. • Identify, document, and prioritize functional and non-functional requirements to enable the success of the identified solution using collaborative process and scorecards.• Identify requirement dependencies between systems. • Create functional solutions for defects and new functionality.• Work collaboratively with technical leads, project teams, and business partners to ensure proposed solutions meet all business requirements and desired outcomes. • Create and update master design documentation to serve as a knowledge base for IT resources and business partners.• Assist QA team members to outline acceptance tests.• Lead testing and post-go-live support for each release.

Cork, Ireland, Ie

• Define written test scripts to ensure accurate testing coverage.• Execute written and automated test scenarios and document results.• Provide leadership to testing resources to ensure completion within project timelines.• Ensure all QA activities are completed in accordance with SOX guidelines.

New Berlin, Wisconsin, Us