Ashley Stevens Email & Phone Number

Waukesha, WI, US

Brookfield, WI, US

Brookfield, WI, US

• Manage the Service Operations technology portfolio and product roadmaps, ensuing product backlog is in alignment with business leadership strategy.
• Oversee all stages of product lifecycle from design to production support post release.
• Coordinate with business leadership to define business problems and success criteria.
• Leverage analytics resources to extract and present data from systems of record to support business cases for new projects.
• Identify improvement opportunities within existing applications and recommend solutions, ensuring strategic alignment and leadership support.
• Present monthly updates to Executive leadership on project results.

Brookfield, WI, US

• Serve as the subject matter and functional expert for Service Operations systems and business operations.
• Gather requirements related to Service Operations technology needs and manage delivery through the IT solutions delivery teams.
• Present monthly updates to Sr. leadership on project results.
• Ensure timely resolution of production issues.
• In addition to primary role as lead for Service, served as Lead Analyst and Vendor Relationship Manager for InRiver PIM project deployment and post go-live support through October 2021.

Brookfield, WI, US

• Utilize up-to-date expertise and research in Microsoft Dynamics to develop functional solutions for projects and requested enhancements.
• Manage customer relationships and expectations across cross functional and virtual teams through open communication processes.
• Present monthly updates to Sr. leadership on project results.
• Identify and initiate project requests where necessary ensuring accurate definition of project scope, charters, and estimates.
• Manage project risks and ensure timely resolution.
• Lead project work for ERP enhancements in Service and other overlapping functional areas and systems.

Cork, Ireland, IE

• Serve as a strategic resource regarding technology and its role in supporting the future of the company.
• Research software components and technology and recommend solutions based on customer requirements and business strategy.
• Propose new technologies and processes to meet business challenges and strategic objectives.
• Provide work estimates to implement and enhance business capabilities through technology.
• Create time based project roadmaps to sunset legacy technology and implement new capabilities and systems.
• Contribute to the project planning process by identifying opportunities to shape the business through technology.

Cork, Ireland, IE

• Facilitate and provide leadership during requirements elicitation sessions in conjunction with appropriate partners.
• Identify, document, and prioritize functional and non-functional requirements to enable the success of the identified solution using collaborative process and scorecards.
• Identify requirement dependencies between systems.
• Create functional solutions for defects and new functionality.
• Work collaboratively with technical leads, project teams, and business partners to ensure proposed solutions meet all business requirements and desired outcomes.
• Create and update master design documentation to serve as a knowledge base for IT resources and business partners.

Cork, Ireland, IE

• Define written test scripts to ensure accurate testing coverage.
• Execute written and automated test scenarios and document results.
• Provide leadership to testing resources to ensure completion within project timelines.
• Ensure all QA activities are completed in accordance with SOX guidelines.

New Berlin, Wisconsin, US