- Responsible for the retention, adoption, and product evolution for some of our largest clients.- Worked on the deployment of “Zero Trust” within Cisco to 100K+ users- Helped Create a Zero Trust Duo Product Guide. Outlines discovery questions, success metrics, best practices, timelines, etc. - Chairperson for our Diversity, Equity, Inclusion, & Belonging Committee

Helped align the Customer Success Management Team and Department to improve functionality and grow efficiencies.Maintained my Customers Success Manager responsibilities and: - Built out an on-boarding process for new employees- Created a product demo certification program for current employees- Developed a more robust library of presentations, market segment specific knowledge and FAQs

Managed a multi-million dollar revenue stream within the Healthcare IT field, which spans across the US, Canada and multiple market segments including:•Major Electronic Medical Record (EMR) Vendors•Wholesalers•Retail Pharmacies•Long Term Care (LTC)•Post Acute Care•Pharmacy Benefit Managers (PBMs)•Payors• Knowledgeable in issues relating to Drug Utilization Review (DUR), Medication Reconciliation, ePrescribing (eRx), Interoperability, Risk Evaluation Mitigation Strategy (REMS), Alert Fatigue, Claims Processing, Medicare, Medicaid, and Meaningful Use 2 & 3 • Managed a portfolio of $20MM+/annually• Improved the pipeline, close rate, and customer experience by building and maintaining a Customer Reference Program for our major product lines• Helped the organization gain a greater understanding of our customers by co-founding and leading our Customer Advisory Panel• Identified opportunities, risks, and value drivers by understanding client's roadmaps, the healthcare industry, what they've currently implemented and where we could collaborate• Implemented training materials and client meeting templates for the Customer Success department• Led process improvement initiatives relating to invoicing tasks, customer hand-offs, and end-user customer counts• Work closely with C-Suite Executives internally & externally along with product managers, developers, and clinicians• Contributed increased NPS score from 55 in 2012 to 65 in 2017 SalesForceLeanKitAttlassianMicrosoft Suite

- Group Commerce Inc. - Account Executive San Francisco, CA • 02/2011 - 06/2012 Effectively grew the San Francisco market, from zero to more than $2 million in sales in only 14 months. - California Culinary Academy – Account Executive San Francisco, CA • 08/2009 - 01/2011 Drove the full sales cycle from prospecting for new business. Closed a record number of deals with local and national students. - Bally Total Fitness - Corporate Account Executive San Francisco, CA • 08/2005 - 07/2009 Developed the Northern California program from $10K a month in revenue to $100K+ a month in revenue. Generated more than $1M through membership sales securing corporate health and wellness programs. Established a training program for employees to improve efficiency in moving revenue through the lifecycle.