Ashley D'Angelo Email & Phone Number

Virginia Beach, Va, Us

United States

Hampton Roads, Virginia Metropolitan Area

• Serve as the primary assistant to the area manager, supporting seven clinics with operational and staffing needs, including hiring, scheduling, and training.• Lead the hiring process by screening candidates, conducting interviews, and collaborating with management to select top talent that aligns with The Joint Chiropractic’s values and goals.• Create and maintain clinic schedules to ensure optimal staffing and seamless daily operations across all locations.• Compile and distribute monthly metric reports to the team, providing clear performance insights and tracking progress toward key clinic benchmarks.• Communicate monthly clinic goals to each location, aligning team efforts and fostering accountability for performance targets.• Oversee daily clinic operations, including patient check-ins, account management, supply inventory, and clinic cleanliness, ensuring a welcoming environment for all patients.• Consistently achieve a 50%+ conversion rate in signing up walk-in and new patients for wellness plans, driving clinic growth and patient retention.

Chesapeake, Virginia, United States

• Played a key role in opening the Greenbrier clinic, setting up the front office with essential equipment, patient forms, marketing materials, and a full inventory of cleaning and doctor supplies.• Conducted pre-opening marketing for the Greenbrier clinic by distributing promotional materials in the community and building local awareness. Organized events with local businesses to drive visibility and introduce the clinic to potential patients.• Collaborated with the area manager to open four additional clinics, ensuring each location was fully prepared for operations and equipped to provide a seamless patient experience.• Managed patient check-ins, maintained patient accounts, and handled day-to-day clinic needs, creating a welcoming and efficient environment that aligned with The Joint Chiropractic’s standards.• Maintained a monthly sales conversion rate of over 50%, consistently earning monthly bonuses in recognition of performance.

Virginia Beach, Virginia, United States

• Managed daily merchandising activities, reporting to the District Manager on execution and employee performance, fostering open communication for effective issue resolution.• Strengthened associate training by developing materials that clarified role expectations and operational standards, enhancing productivity and engagement.• Conducted store audits and inventory checks, ensuring merchandise accuracy and promoting visual appeal, thereby increasing customer satisfaction and sales.

Norfolk, Virginia Area

• Provided high-quality customer service to shareholders and financial advisors, handling complex account transactions and inquiries with professionalism.• Educated clients on fund management options, ensuring alignment with broader industry standards and enhancing client understanding of available services.• Resolved customer issues promptly, leveraging strong product knowledge to consistently meet or exceed satisfaction ratings.

• Oversaw all aspects of the registration team, including system administration and in-person support at conferences, facilitating smooth student check-ins and issue resolution.• Implemented administrative changes to streamline student registration processes, contributing to a 20% increase in registration efficiency.

Washington D.C. Metro Area

• Provided comprehensive treasury management solutions to clients with assets exceeding $5 million, primarily across Virginia, DC, and Maryland, through Bank of America's CashPro Online platform.• Conducted 80% of client engagements in-person, enhancing customer relationships and understanding of client-specific needs; remaining engagements were managed through virtual consultations.• Championed customized CashPro Online integrations with third-party platforms (QuickBooks, Sage, Bill.com, NetSuite), significantly improving client operational efficiencies and fraud prevention.• Recognized for driving a 10% annual revenue increase and consistently receiving top client satisfaction scores of 9 and 10.

Norfolk, Virginia Area

• Played a central role in the rollout of the Prepaid Reporting Tool by creating webinar content and support materials, now used in client onboarding and training.• Certified as a lead trainer, delivering tailored software and hardware training for global corporate clients, including WORKS, GRAM, Prepaid, and CashPro applications.• Pioneered client support strategies to overcome learning barriers, often identifying client knowledge gaps and creating custom solutions, consistently achieving top performance and call quality rankings.• Partnered with internal teams to refine product functionality and improve client experiences, which boosted product adoption and enhanced client satisfaction.

Norfolk, Virginia Area

• Delivered daily account servicing and solutions for complex client inquiries, specializing in the resolution of escalated issues for high-value accounts.• Led the development of curriculum for Commercial Card, CashPay, and Prepaid Products, contributing to the global integration of these products through cross-functional training initiatives.• Served as a Day One Connect Coach, facilitating new-hire orientation across business lines and enhancing employee onboarding and development.• Consistently identified and resolved account servicing issues, streamlining processes and improving client outcomes.

Norfolk, Virginia Area

• Managed high-stakes collections accounts, reducing losses while maintaining top-tier customer satisfaction in the top 5% of site performance.• Supported the new-hire training process as a co-facilitator, providing ongoing peer coaching and skill-building to ensure consistent team performance.• Actively engaged in employee engagement as a Spirit Blasters team member, organizing team-building exercises and coordinating goals and daily updates in the absence of management.

Chesapeake, Virginia

• Managed and motivated a team of up to 30 associates, driving company programs and ensuring that team goals aligned with Target’s operational standards.• Oversaw all aspects of team development, from interviewing and hiring to training, coaching, and administering performance reviews, fostering a positive and productive work environment.• Facilitated regular team meetings to enhance communication and align store operations with corporate goals, improving efficiency and team cohesion.• Played an active role in corporate social responsibility by leading volunteer efforts, including serving as the Volunteer Captain for Meals on Wheels, reinforcing Target's commitment to community engagement.• Supported customer satisfaction initiatives by managing store operations effectively, ensuring that merchandising, stock levels, and customer service expectations were consistently met.