• Manage large multimillion-dollar projects, partnering with impacted areas to ensure compliance and timely and accurate service delivery. Coordinates E2E execution processes, including planning, execution, business readiness, and mandate compliance. • Designed and led training sessions for team members to onboard them to the project and provide instruction on using required software, tools, and processes, including those necessary for production, testing, and offline environments.• Functioned as both Mentor and shadow to leadership and stakeholders, fostering leadership skills and enhancing team performance. Facilitated stakeholder communication and provided training on project purpose, processes and documentation. Works to foster a culture of inclusion, recognition, and appreciation through formal and informal feedback.

• Full lifecycle project management, including planning, requirements gathering, monitoring resource and financial aspects to see small to medium projects to completion• Served as the single point of contact for implementation issues & conducted feasibility studies to recommend solutions for customer needs and project issues.• Conducted training sessions for customers and team members on new software, project management tools, testing portals and internal documentation processes.

• Acted as a proxy for the manager, leading meetings and approving associate time.• Responsible for planning, creating, and conducting training sessions for internal customers on newly rolled-out software changes• Provided training, technical support and troubleshooting for team members on internal software, MS Office, and other tools necessary for managing resources and facilitating project completion