Executive level responsibility for managing, setting priorities, and ensuring defined goals and projects are completed within assigned timelines for Network Administration Team, Development and Programming Team, Project and Program Management Team, Customer Service Team, and Sales Operations. Responsible for ensuring Network Security, Asset Management, and end user satisfaction. Generate reports for ISO and contract compliance as well as for business analysis. Review system processes to identify areas for improvement to drive efficiency throughout all aspects of the business. Responsible for full ERP system migration from internally built system to a stable Microsoft (Dynamics NAV) platform. Coordinating ERP migration between GAI, system implementation partner and an external consultant.

Provide cross-functional project leadership and operational support to large strategic and reseller clients. Compile, edit and execute detailed review/analysis of any membership or client facing issues. Liaise between the client, sales and account management, benefit administrators, and internal departments to drive issue resolution. Implement process improvements, and coordinate changes and enhancements. Identify risks/opportunities for consideration involving system processing and functionality. Participate in client meetings to ensure understanding of needs and objectives. Prepare internal documentation for department processes and procedures. Support EyeMed Account Management in their goal to provide excellent client support and create additional growth opportunities. Participate in special projects and create ad hoc analysis as needed. Advanced excel skills, intermediate experience with SAP and Business Objects.

Provides senior level on-site project management/administrative support and coordination to a complex contract, project, or task(s) or business unit.Maintains complex contract budgets.Prepares contract-billing. Estimates materials, equipment, production costs, and delivery schedules. Oversees personnel records and ensures they are up to date. Purchases equipment and supplies. Oversees facility administration. Provides guidance to less experienced project/task administrators. On site ISO/Quality point of contact

Responsible for managing 70+ employees in multiple locations and ensuring project deadlines are met with high levels of quality and client satisfaction. Extensive knowledge of ArcMap, photo interpretation and vector extraction from satellite imagery.Ensures on time/high quality deliveries to our client by projecting and maintaining workflow and deadlines. Conducts performance reviews for all employees and oversees 30+ people on a daily basis. Identifies strong and weak performers for training, promotion or disciplinary action.Assists in compiling monthly billing, forecasting, earned value sheets and project trackingUtilizes ArcMap and photo interpretation skills on a daily basisAssists in interviewing and hiring

* Quality Control Technician 2 (August 2006 - May 2007) - Ensured accuracy and quality of spatial data for delivery, finalized data for delivery to client. Responsible for reviewing work of Quality Control 1 Technicians against specified guidelines of extraction. Recorded and repaired all findings and provided feedback to the Quality Control 1 Technician. Also responsible for training new Quality Control 1 Technicians. * Quality Control Technician 1(April 2006 - August 2006) - Ensured accuracy and quality of spatial data. Reviewed work of GIS Technicians against specified guidelines of extraction. Recorded all findings, provided feedback to the GIS Technicians and verified that all corrections were made accordingly. * GIS Technician (July 2004 - April 2006) - Extracted vector data from satellite imagery using photo interpretation skills and imagery manipulation. Utilized ArcMap and PLTS extensions, while following client specified guidelines for collection.

Responsible for mediating concerns of student workers with management, daily cash control, inventory and daily cleaning